What are the responsibilities and job description for the Customer Care / Collections Specialist position at Joe Hillman Plumbers?
Joe Hillman Plumbers, Inc is currently hiring for a full-time Customer Care / Collections Specialist to lend a helping hand to our customers and collect on past due accounts at our Davie, FL location. This administrative and customer service position earns a competitive wage of $17-$20/hr (depending on experience).
In addition to competitive pay and our positive culture, we offer our Customer Care / Collections Specialists the following benefits:
- Medical
- Dental
- Vision
- A 401(k) plan with match
- Paid holidays
- Paid vacation time
- Sick leave
- Supplemental insurance
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
This full-time administrative position typically works during business hours at our office. Some flexibility is required because some after-hours and weekend work is required. There is an additional incentive for nights on call.
As a Customer Care / Collections Specialist at our office, you play a crucial role in keeping our company running smoothly and our customers happy. Every day, you arrive at our office ready to complete a variety of important tasks including answering the phone, responding to emails, drafting documents, and keeping our customer accounts updated. Always meticulous and organized, you keep detailed records of your communications with customers and quickly resolve their issues by coordinating with other departments.
In addition to administrative tasks, you also collect on past due accounts by sending invoice reminders as well as diligently keeping all lines of communication with customers open and active. We can always count on you to get the job done no matter what it is. You take great pride in helping our company thrive!
ABOUT JOE HILLMAN PLUMBERS, INC
Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. Our AC company is about a year old, and we are excited to expand further into the home services industry!
We treat our employees just as well as we treat our customers and our own family. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.
OUR IDEAL CUSTOMER CARE / COLLECTIONS SPECIALIST
- Collaborative - loves working with people
- Efficient - can effectively balance a variety of office tasks
- Kind - can easily establish a good rapport with people
- Professional - a team player who genuinely cares about others
- Passionate - passionate about always providing great customer service
If this sounds like you, keep reading about this administrative position today!
REQUIREMENTS FOR A CUSTOMER CARE / COLLECTIONS SPECIALIST
- High school diploma or equivalent
- Experience as a receptionist
- Customer service and collections experience
- Proficiency with computers
- Excellent phone and data entry skills
- Familiarity with tri-county geography
If you meet the above requirements, we need you. Apply today to join our customer service team as a Customer Care / Collections Specialist!
Location: 33317
Salary : $17 - $20
