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Insurance Account Manager

John Bombinski Agency LLC - American Family Insurance
Peoria, AZ Full Time
POSTED ON 11/29/2024 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Insurance Account Manager position at John Bombinski Agency LLC - American Family Insurance?

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Job Summary
The Insurance Account Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities 
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
  • Processes change to existing accounts and policies and find opportunity to sale additional products that may be appropriate. 
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
  • Schedules appointments with existing or prospective customers for agency employees. 

Qualifications
  • Active Property & Casualty License required. 
  • Customer service experience 
  • Effective communication skills
  • Ability to obtain Personal Lines licenses within 30 days of employment. 
  • Self-starter who is motivated by goals and customer success.

Salary : $40,000 - $60,000

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