What are the responsibilities and job description for the Service Experience Manager position at John C. Cassidy Air Conditioning and Plumbing, Inc.?
Operations Coordinator Position
We are seeking a skilled and organized Dispatcher/Customer Service Representative to join our team. In this role, you will coordinate the activities of HVAC technicians, assist customers, and ensure that our services are delivered efficiently and effectively.
">Responsibilities
• Coordinate and dispatch HVAC technicians to customer locations
• Take customer calls and schedule appointments for HVAC services
• Communicate with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintain accurate records of service calls, appointments, and customer information
• Provide customers with information about services, pricing, and scheduling
• Ensure efficient routing of technicians to maximize productivity and minimize travel time
• Address and resolve customer complaints and issues in a timely and professional manner
• Collaborate with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assist in the preparation of reports related to job status, daily activities, and dispatched calls
">Requirements
• 2-4 years of phone experience working with incoming calls
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-motivated, team player, strong multi-tasking experience
• Air Conditioning phone experience is a plus
• Must pass employment drug screening
">Our Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
• Competitive hourly rate based on experience
• Year-round work
• Full benefits package including health, vision, dental
• 401(k) matching
• Paid time off and holidays
">Why Join Our Team
At John C. Cassidy Air Conditioning & Plumbing, we value our employees and strive to create a positive and supportive work environment. We believe in providing opportunities for growth and development, and we are committed to maintaining the highest level of customer service. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
We are seeking a skilled and organized Dispatcher/Customer Service Representative to join our team. In this role, you will coordinate the activities of HVAC technicians, assist customers, and ensure that our services are delivered efficiently and effectively.
">Responsibilities
• Coordinate and dispatch HVAC technicians to customer locations
• Take customer calls and schedule appointments for HVAC services
• Communicate with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintain accurate records of service calls, appointments, and customer information
• Provide customers with information about services, pricing, and scheduling
• Ensure efficient routing of technicians to maximize productivity and minimize travel time
• Address and resolve customer complaints and issues in a timely and professional manner
• Collaborate with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assist in the preparation of reports related to job status, daily activities, and dispatched calls
">Requirements
• 2-4 years of phone experience working with incoming calls
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-motivated, team player, strong multi-tasking experience
• Air Conditioning phone experience is a plus
• Must pass employment drug screening
">Our Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
• Competitive hourly rate based on experience
• Year-round work
• Full benefits package including health, vision, dental
• 401(k) matching
• Paid time off and holidays
">Why Join Our Team
At John C. Cassidy Air Conditioning & Plumbing, we value our employees and strive to create a positive and supportive work environment. We believe in providing opportunities for growth and development, and we are committed to maintaining the highest level of customer service. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
