What are the responsibilities and job description for the Customer Service Representative - Part Time position at John Henry's Plumbing, Heating, Air, and...?
About the Role:
John Henry’s is dedicated to building and developing a team of outstanding individuals that provide premium quality products and 5-star service while sharing a total commitment to regularly exceeding the expectation of our customers. This is where you come in! John Henry’s is looking for a talented individual to take on the role of Customer Service Representative.
This will be a part time position, with a schedule of Mon, Thurs, Fri from 11am - 3pm and Sun 8am to Noon.
Key Responsibilities:
- Deliver unbelievable customer experiences by converting incoming customer calls into booked service appointments for our field technicians
- Learn the call script in order to sound professional and authentic when speaking with our customers
- Take incoming calls, answer questions, and serve as a liaison and advocate for the customers to ensure complete 5-star satisfaction
- Communicate with customers and team members through email, text, and telephone in a timely manner
- Work closely with the Customer Service Manager to increase the results of the customer service team
- Participate in training so you grow and develop as a professional
- Any other duties needed to help drive our vision and fulfill our mission, while abiding by the JH core values
Qualifications:
- Self-starter, focused on goals and self-driven
- Work independently as well as part of a team
- Multi-task and work well under deadlines
- Excellent written, verbal communication, and organization skills with an attention to details
- Excellent active listening skills and ability to translate that into written format
- Must pass pre-employment drug screen and criminal and driving background checks
- Lift and/or carry 15 pounds
- Prolonged periods of sitting at a desk and working on a computer
What We Offer:
- Work-life balance
- Company provided uniforms
- Opportunity for movement, growth, and advancement
- Paid training opportunities
- Safety Training
- Weekly pay
- Vacation and sick leave
- New technology, including iPhone, iPad, & access to integrated software
- State of the art tools, parts, and supplies
- Company sponsored employee events
- A culture of teamwork, strong work ethic, integrity, and support. We care about our team and do a lot more than just work together. You will love our company culture, and you will build life-long friendships at John Henry’s!
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
John Henry's is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
Experience
Required- 1 year(s): Customer Service
