What are the responsibilities and job description for the Customer Service Representative (Spanish Bilingual) position at John To Go Inc?
About Us: We specialize in providing high-quality portable toilet solutions for various events, construction sites, and other temporary needs. We are committed to delivering exceptional service and maintaining our reputation as a leader in the industry.
Core Values:
· Safety: We commit to a culture of safety, continuously striving to exceed industry standards and protect our team through every step of our operations.
· Problem Solver: Our employees are empowered to be proactive problem solvers, innovating from within to streamline processes and enhance our services.
· Commitment: We are committed to our industry, our customers and our colleagues by ensuring that every team member is engaged and aligned with our company’s goals.
· Trustworthiness: We build trust through accountability and transparency, thereby fostering a workplace where integrity is the cornerstone of our internal practices.
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, managing service requests, and ensuring a high level of satisfaction with our portable toilet services.
Key Responsibilities:
- Customer Support: Address customer inquiries via phone, email, and chat regarding service availability, product features, pricing, and other related concerns.
- Order Management: Process service requests and orders, including scheduling deliveries and pickups of portable toilets.
- Problem Resolution: Handle and resolve customer complaints or issues in a timely and professional manner.
- Information Management: Maintain accurate records of customer interactions, transactions, and service requests in our CRM system.
- Coordination: Collaborate with field staff and other departments to ensure timely and accurate service delivery.
- Product Knowledge: Stay informed about our portable toilet products and services to effectively assist customers and provide accurate information.
Skills and Qualifications:
- Experience: Previous experience in customer service, preferably in the service or rental industry. Experience with portable toilets is a plus.
- Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using CRM software and Microsoft Office Suite.
- Attributes: Patient, detail-oriented, and able to handle high-pressure situations with a positive attitude.
- Education: High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
Job Type: Full-time
Pay: $20.00 - $22.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish (Required)
Ability to Commute:
- Ringwood, NJ 07456 (Required)
Ability to Relocate:
- Ringwood, NJ 07456: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $23