IT Walk-Up Support Technician

Are you keenly interested in technology and looking for an environment that offers training, coaching and mentoring opportunities for career growth?

If so, we're looking for someone like you to join our team at APL!

We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the nation 's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation.

We ranked as one of Computerworld 's Top Places to Work in IT 6 years running and are wanting to add bright, dedicated hardworking technicians to our group.

As an IT Walk-up Technician…

• Your main responsibility will be to provide onsite, in-person IT support services for customers to include troubleshooting hardware, software, network connectivity and mobile device issues, and perform account administration tasks in a fast paced walk-up help desk.
• You will research, analyze, and diagnose problems with client systems using detailed processes where available and best practices where not.
• You will provide appropriate documentation on services provided and status updates as needed.
• You may be required to drive APL vehicles in the course of day-to-day operations.
• You will provide other duties, as assigned.

You meet our minimum qualifications for the job if you...

• Possess a Bachelor 's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience.
• Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources
• Have hardware, software and networking troubleshooting experience -- hardware experience must include laptops and mobile devices, software experience includes Windows, Macintosh and Microsoft Office, networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange
• Are an excellent communicator, highly motivated and have excellent customer services skills with the ability to work with all levels of staff
• Are willing and able to support operations and work necessary hours to complete critical tasks and/or troubleshooting and work in a fast paced walk-up space, in-person with customers
• Possess a valid state of residence driver's license.  The selected candidate will undergo a motor vehicle driving record review.
• Are able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You 'll go above and beyond our minimum requirements if you...

• Possess a Bachelor 's Degree in an IT-related field.
• Possess enterprise level experience with Linux, Windows 10, Mac13.2 and/or iOS.
• Possess certifications: ITIL, Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.