What are the responsibilities and job description for the Automotive Service Advisor - Genesis of Cary position at Johnson Automotive?
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Genesis of Cary is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.
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Essential Responsibilities:
- Greet and assist guests in a timely, efficient and friendly manner;
- Advises guest of the care and needs of their vehicle;
- Provides complete and accurate written cost estimates for repairs and services;
- Checks repair progress and contacts guests with necessary updates;
- Complete necessary paperwork with accuracy;
- Refers to service history, inspects vehicles and recommends service needs;
- Establishes guest’s method of payment;
- Maintain a high level of customer satisfaction;
- Maintain and update notes and information in a customer database;
- Other duties as assigned by management.
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Knowledge, Skills and Abilities Required:
- Service Advisor experience required;
- ADP experience preferred;
- Basic computer knowledge including Microsoft Office;
- A valid driver’s license and clear driving record;
- Ability to maintain a positive attitude while working under pressure;
- Compelling written and verbal communication skills;
- Ability to work both as a team and independently;
- Capability to prioritize multiple tasks effectively;
- Possess excellent customer service skills;
- Flexible work schedule Monday through Friday and some Saturdays.
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Benefits:
Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.
Choices:
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life (employer paid), Voluntary Life, and AD&D Insurance
Long-Term Disability
Short-Term Disability
Accident Insurance
Cancer Insurance
Critical Illness Insurance
FSA and HSA options
EAP (Employee Assistance Program)
Pet Insurance
WillPrep Services
TravelAid (Assistance Services Program)
PTO/ Holiday after 90 days (PTO usable after 6 months)
401(k) with match after 6 months
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Johnson Automotive is an Equal Opportunity Employer.
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