Business Systems Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Technology Product & Platform Management

Job Sub Function

Business Systems Analysis

Job Category

Scientific/Technology

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States, Titusville, New Jersey, United States of America

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Business Systems Analyst to be located in Pittsburgh, PA, Horsham, PA, Titusville, NJ, Raleigh, NC, Orlando, FL, or Phoenix, AZ.

Purpose

The Business Systems Analyst (BSA) is part of the Patient Service Center Implementation team. The BSA is responsible for managing the build and implementation of new integrated technology systems as well as enhancements to existing systems. This role will define system requirements, partake in solution design and build, develop testing plans, create testing scripts, workflow management and own the testing and system implementation processes while working collaboratively with the stakeholders. This person should be a highly motivated self-starter with the ability to work within a team environment and independently. The ideal candidate is well versed in IT program operations, integrated technology releases both new and enhancements and has exposure to HUB workflows.

Responsibilities

• Drive project scope, goals, deliverables, and timelines that support business objectives in collaboration with senior leadership, business and technical stakeholders.
• Understand business needs and translate them into system requirements.
• Communicate impact and recommendations to stakeholders.
• Identify system problems, explore potential solutions, design and implement solutions.
• Lead system and data validation efforts, requirements gathering, and including point-to-point and end-to-end scenario testing.
• Collaborate with internal and external teams to understand user needs to propose system solutions, create real scenarios for testing and complete signoff
• Coordinate technology releases including testing activities with stakeholders to ensure successful launch of projects
• Test case development for a variety of technology solutions
• Review operational requests, develop project requirements, coordinate product development and implementation in a timely manner.
• In conjunction with OPS review the impact of the solutions on workflow
• Provide training guidance and operational support with technology enhancements.
• Conduct post-implementation retrospect, identifying lessons learned and opportunities for future enhancements.
• Partner with project managers to ensure milestones are met.
• Lead the development of project documentation and ensure implementation milestones and deliverables are met.
• Promote and cultivate meaningful and professional interactions among team members
• Develop a deep knowledge of HUB workflows and operational processes
• Supports implementation and testing activities across the team to ensure successful launch of projects
• Up to 25% of travel required
  
  

Required Qualifications

• Bachelor’s degree
• Minimum of 3 years developing healthcare workflow solutions
• Previous experience in system releases and testing
• Demonstrated ability to work independently and meet goals
• Ability to collaborate on solutions with stakeholders
• Ability to develop strong working relationships with internal and external stakeholders
• Strong verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to proficiently use Microsoft Excel, Outlook and Word
  
  

Preferred Qualifications

• Previous experience in specialty pharmacy and/or HUB services
• Experience with project management
• Salesforce and telephony experience a plus
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.