Manager, Digital HR Learning Solutions

Johnson & Johnson is recruiting for a Manager, Digital HR Learning Solutions within the Johnson & Johnson Global Services organization. This position can be located in New Brunswick, NJ, Tampa, FL, Bogota, Columbia, Prague, Czech Republic, Bangalore, India or Manila, Philippines. The position is eligible to participate in J&J Flex, working days both in the office and remote each week.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

This individual will play a pivotal role in partnering with key stakeholders and enabling our future of learning in the digital HR ecosystem. This individual will be responsible for executing digital learning system strategies aligned with leadership priorities, partnering on the product roadmaps, and serving as the product owner and subject matter expert for applicable learning platforms and external training content providers. This individual will collaborate with cross-functional teams to ensure that digital learning solutions meet the needs of our audience, streamlining learning administration, enhancing the learner experience, and ultimately improving training outcomes within the Johnson & Johnson organization. They will also partner with other Learn product owners and stakeholders to manage and troubleshoot integrations with external content providers.

Key Responsibilities:

• Act as product subject matter expert and as the product owner designated learning platform(s)
• Partnering Partner with our key stakeholders to understand the business strategy and ensure that the platform roadmap aligns with business strategy
• Become the subject matter expert of platform features and capabilities; Consistently identify and execute opportunities for improvement across the learning ecosystem
• Collaboration with Development Teams: Engage with development teams to communicate the product vision, ensure alignment, and participate in iterative development cycles.
• Backlog Management: Create, prioritize, and manage the product backlog, ensuring that it is transparent, accessible, and understood by all stakeholders.
• Stakeholder Engagement: Work closely with internal stakeholders, including Learning and Development teams, subject matter experts, support teams, and IT, to gather requirements and determine the features that will deliver the most value.
• User-Centered Design: Advocate for the needs of users by working with experience team in conducting research, gathering feedback, and utilizing analytics to inform product decisions and enhance the user experience. Collaborate with the Strategy and Business Architect team to shape platform UX enhancements.
• Saas Vendor relationship management: Communicate effectively with the vendors or service providers, frequently collaborating to improve the relationship and maintain the quality of products and services.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate their effectiveness and efficiency, making data-driven decisions to drive continuous improvement.
• Training and Support: Provide training and support to end-users, ensuring they understand how to utilize the digital learning platforms effectively and efficiently. Collaborate with the Learn training strategist to shape training as new capabilities are released.
• Vision and Strategy: Execute Learn’s vision and strategy. Collaborate with the Strategy & Innovation and Business Architect team to deliver new and existing capabilities.
• Governance: Monitor standards and best practices and submit improvements. Perform regular audits to ensure platform users adhere to standards. Collaborate with governance team and ensure compliance of standards for new and existing capabilities.
• Market Research: Stay informed of industry trends and competitor offerings, leveraging insights to enhance the product and maintain a competitive edge.