What are the responsibilities and job description for the Inside Sales Manager position at Johnson Screens Inc?
Job Description
Job Description
Johnson Screens — A brand of Aqseptence
Johnson Screens is the leading global provider of innovative screening and separation solutions. We support a wide range of industries, which means that almost every product around us has touched one of our screens during its manufacturing process. Since our inception over a century ago, our products have helped protect lives by reducing harmful waste, providing clean water, and making the best use of our precious natural resources. We strive to be a great place to work and do what is right for our customers and our people. We thrive on innovation and continuous improvement and we believe that our people are the key for our success.
Basic Functions
The Inside Sales Manager for the Water Well Screens department is responsible for overseeing the internal sales team, managing customer relationships, and supporting the overall sales process. This role involves coordinating sales activities, providing customer support, and ensuring smooth communication between customers and the company's operations and engineering teams. The Inside Sales Manager will focus on driving customer satisfaction, optimizing internal sales processes, and achieving sales targets.
Duties and Responsibilities
- Lead and manage the inside sales team, providing guidance, training, and support to meet sales goals.
- Develop and maintain strong relationships with customers, responding to inquiries and providing exceptional service.
- Coordinate with the Director of Sales to execute sales strategies and meet departmental objectives.
- Support the sales team with customer quotations, order processing, and follow-up on inquiries.
- Ensure timely and accurate entry of customer orders into the system and monitor the status of ongoing orders.
- Work closely with operations, engineering, and customer service teams to ensure customer requirements are met.
- Provide sales reports, forecasts, and analysis to upper management as required.
- Collaborate with marketing to support sales campaigns, promotions, and customer outreach.
- Handle escalations and resolve any customer complaints or issues efficiently and professionally.
- Identify opportunities for process improvements and implement best practices to enhance the inside sales workflow.
- Monitor and maintain customer records, ensuring accuracy and completeness of sales data.
- Participate in regular sales meetings and contribute to overall sales planning and strategy development.
- Perform other duties as assigned by the Director of Sales.
Required Skills
Benefits
Employer Sponsored :
Medical / Dental / Vision - Family Coverage Available
Safe Harbor 401(k) - 5% Employer Match
Optional Legal Plan
Employer Paid :
10 Paid Holidays per Year
Sick Time & Vacation Time
Short & Long Term Disability Insurance
Group Term Life Insurance - Additional Coverage Available
Critical Illness Insurance
Employee Assistance Program (EAP)
Tuition Reimbursement
Student Scholarships
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Johnson Screens, Inc. is an equal opportunity employer : Veterans, Disabled, Minorities and Women.
