What are the responsibilities and job description for the Customer Success Manager position at Jolt Software?
What is Jolt?
Jolt is a Utah based industry leader providing a digital solution for restaurants, car washes, health offices, amusement parks, retail stores, and many more industries that have deskless workers. Our task management suite of products include digital task lists, employee scheduling, food safety regulations, employee training modules, printed labels, time tracking, and more! Our software is used by the most recognizable companies including McDonald’s, Legoland, Chick-fil-A, Chevron, The Bellagio, and 7-Eleven to manage their operations. Individuals that are ready to make an immediate impact in a growing business will love working here with us!
What you will own...
As a Customer Success Manager, you are a key player in fulfilling Jolt's mission to "Empower everyone to love their work and live their life." You will take ownership for building and maintaining relationships with customers in your book of business. Your challenge is to ensure each customer renews their relationship with Jolt. You will do this by increasing Jolt usage in each store, expanding their current relationship with Jolt, and providing additional product training as needed. You will be an advocate for the customer and ultimately do what it takes to help them have a seamless customer experience.
Responsibilities
- Own the customer’s renewal, usage, and adoption of Jolt product features.
- Promote maximum value of the product, identify new opportunities, and collaborate with sales teams to ensure growth attainment.
- Coach customers to ensure they are leveraging all available Jolt resources, including training, marketing, webinars, support, etc.
- Develop a comprehensive understanding of typical business challenges faced by customers along with their common objectives.
- Create brand ambassadors by generating referrals, references, and case studies.
Qualifications
- 2 years of experience in Customer Success or similar role
- Experience training customers, preferably in a B2B SaaS environment
- Proficiency in Google Suite
- Comfortable managing a growing book of business
- Experience working in restaurants is a significant plus, particularly QSR
- Bilingual (English and Spanish) is preferred
Benefits and Perks
- Career growth opportunities
- Monthly cash allowance towards a variety of vendors to embrace our culture of loving your work and living your life!
- Competitive health, dental, vision, and life insurance
- Stock options
- Employer HSA contribution
- Flexible PTO, with 14 paid company holidays
- On-site gym with showers
- Stocked kitchen and weekly catered lunch
Watch us in action!
Checklists Testimonial | Coconut Cove
Jolt for Convenience Stores
Labeling Testimonial | Culver's
Jolt Value Prop and ROI Video
To learn more about Jolt, visit jolt.com/values
Jolt is an equal opportunity employer. Jolt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
