Membership Coordinator

Description

With towering European Renaissance décor and original works of 20th century art lining the walls, decades of Jonathan tradition are felt simply by walking in the front doors of the Town Club. Within this historic backdrop, the Town Club boasts modern amenities, intuitive service, and over 200 diverse special events hosted by the Club each year that illustrates our determination to preserving tradition while exploring the newest trends of contemporary Los Angeles.  

The Town Club is filled with unique landings for your respite after a long day, with the Rooftop Terrace that lets 13 stories mute the clamor of Downtown Los Angeles, or The Grill which brings signature dishes with fresh ingredients from our Urban Garden, meticulously paired with select wines from our expert sommeliers. With event and overnight rooms, gym, food, drink, and more, the Town Club is an oasis in the heart of one of the busiest cities in the world. 

The Town Membership Coordinator plays a key role in supporting the Town Membership Director in the day-to-day operations of the membership department. This position is responsible for managing member inquiries, processing new member applications, maintaining accurate membership records, and assisting with member events and communications. The ideal candidate will be highly organized, detail-oriented, and able to provide exceptional service to both current and prospective members.

The Membership Coordinator is responsible for:

• Assist in processing new member applications, including verifying eligibility, preparing necessary documentation, and facilitating the membership approval process.
• Maintain up-to-date records in the membership database, ensuring all member information is accurate and current.
• Coordinate and execute member communications, including monthly newsletters and event invitations.
• Respond promptly to inquiries from current and prospective members regarding club services, events, and membership benefits.
• Support the Town Membership Director in planning and executing member engagement initiatives and events.
• Assist in the preparation and coordination of member orientations, welcome packets, and club tours for new members.
• Monitor and track member satisfaction through surveys and feedback to enhance the member experience.
• Manage and process membership dues, fees, and renewals.
• Support the Town Membership Director in implementing membership retention strategies.
• Maintain accurate and up-to-date standard operating procedures (SOPs) for the Town Membership department.
• Perform general administrative duties, including filing, data entry, and preparing reports as needed.

Requirements

  · Proven experience in a membership, member and client relations, customer service, or administrative role (preferably within a club or high-end hospitality environment).

· Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.

· Excellent written and verbal and interpersonal communication skills.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Creative Suite, and experience with membership management software.

o Working knowledge of Northstar and Hubspot preferred.

· Results- and Detail-oriented with strong problem-solving abilities.

· Ability to work well independently and as part of a team.

· Professional demeanor, highly motivated, and ability to interact with high-level members and guests.

· Flexibility to work evenings and weekends as needed for events and special occasions.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift and carry materials for events (up to 25 pounds).

Compensation and Benefits:

· This is a full-time, non-union, hourly position with a range of $21-$24 per hour based on experience, plus holiday discretionary bonus.

· Medical, dental and vision insurance.

· Vacation and sick accrual.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At Jonathan Club, our values of Family, Community, Wellness, Respect, and Passion are at the heart of everything we do. Our mission is to enrich the lives of our members by providing an extraordinary experience at both the Town and Beach clubhouses. 

Embracing diversity of interests, friendships, and community outreach, we are committed to creating a welcoming environment that fosters lifelong connections.  

Jonathan Club is an Equal Opportunity Employer - M/F/Disability/Gender Identity/Sexual Orientation/Veteran. Jonathan Club will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for hiring

Salary : $21 - $24