IT Intern

JOB SUMMARY We are seeking a dedicated Entry-Level IT intern to join our team on a part-time basis that is scheduled around the student's availability. The internship work period ends on a mutually agreed date with the option to renew. ideal candidate will provide technical assistance to our internal customers, helping them to resolve issues related to computer systems, software, and hardware. The IT intern will deliver outstanding customer service, ensuring high levels of customer satisfaction and loyalty. DUTIES & RESPONSIBILITIES Technical Support: Respond to customer inquiries via phone, email, or chat. Assist in troubleshooting basic technical issues and guide customers through simple, step-by-step solutions. Issue Escalation: Identify when an issue requires escalation to other IT agents for further investigation. Documentation: Maintain records of customer interactions, including issue descriptions and basic troubleshooting steps. Update the internal knowledge base as new common issues arise. Software and Hardware Support: Provide support for software installations, configurations, and basic hardware setup (e.g., printers, peripherals, and workstation setups). Customer Guidance: Assist customers with simple, frequently asked questions regarding software or hardware and refer them to self-help resources when applicable. QUALIFICATIONS Enrolled in an institution of higher learning, certifications in IT are a plus. Basic understanding of hardware and software troubleshooting. A strong desire to learn and grow in a technical support role. Good communication skills, with the ability to explain technical concepts to non-technical users. Strong work ethic and adherence to Jones’ Core Values. TECHNICAL SKILLS Basic knowledge of Windows and/or Mac operating systems, Microsoft 365, and common software applications. Familiarity with basic networking concepts (e.g., Wi-Fi setup,). KEY COMPETENCIES Strong attention to detail and willingness to learn. Good communication and interpersonal skills. Ability to follow standard procedures and prioritize tasks. A team player with a positive attitude. LOCATION Hattiesburg, Mississippi