What are the responsibilities and job description for the Contact Center Representative position at Jordan Credit Union?
Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.
HOURS
Monday through Friday from 8:45 am to 6:15 pm with a half day off each week and rotating Saturdays 9:45 am to 2:15 pm
DUTIES
Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.
QUALIFICATIONS
You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.
Salary : $14
