What are the responsibilities and job description for the Commercial Card Technical Consultant Associate position at JPMorgan Chase?
Own our Client’s Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical treasury product implementations for JP Morgan Chase Clients from around the world.
As a Product Implementation Associate within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities
- Own the technical implementations for your assigned clients
- Meet and connect with clients through Zoom, and other collaboration technologies
- Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
- Manage client and partner expectations and understanding throughout the implementation process
- Exhibit ownership of implementations experience and own client satisfaction results
- Identify instances of business risk and show ownership of issues when they arise
- Scope client requests to insure the correct solution for the client is identified
- Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
- Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required Qualifications, capabilities and skills
- An appreciation for being a ‘keeper of our brand’ with 3 years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
- Technical project management experience or experience with complex implementations and comfort in a fast paced, dynamic client-facing environment
- Adeptness at communicating with technical and non-technical resources
- Strategic thinking with the ability to manage conflict and adapt to change
- Excellent problem-solving skills
- Demonstrated team building skills and ability to work in a team environment
- Ability to clearly communicate, partner and influence - leading others to a common goal
- Comfort in using technology such as Zoom and other collaboration tools for enhanced client discussions
- Exhibit adherence to policy and procedures and meet or exceed established SLA
- Proficiency in the Microsoft Office Suite of products
Preferred qualifications, capabilities and skills
- Bachelor of Science or Business Administration Degree
- Knowledge of Commercial Card
- Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), or systems integration space
- PMP or other Project management Certifications
- Passion for learning new operating models, technologies, and industry trends
