What are the responsibilities and job description for the Vice-President - Daily Banking and Lending Operations position at JPMorgan Chase?
Are you ready to take on a leadership role that will shape the future of our Daily Banking and Lending Operations?
Join our dynamic team as a Vice President - Daily Banking and Lending Operations, where you will play a pivotal role in shaping the future of banking operations. This is your opportunity to provide leadership, champion customer-centric initiatives, and ensure service delivery in a fast-paced environment. Be part of a company that values innovation, collaboration, and excellence. Together, we will redefine the customer experience and set new standards in the industry.
Job Summary:
As a Vice President - Daily Banking and Lending Operations, you will be a leader in a high-performing business operations function. You will champion a customer-centric approach, ensuring a unique and transparent customer experience. Your leadership will foster a high-performance culture, focusing on business objectives, service delivery and continuous improvement.
Job Responsibilities:
- Lead a high-performing business operations function, delivering exceptional daily service.
- Champion a customer-centric approach to ensure a unique, fair, and transparent experience.
- Act as a subject matter expert in digital business policy, processes, and solutions.
- Foster a high-performance culture, providing feedback and recognition.
- Collaborate with stakeholders for seamless new product launches.
- Manage extensive stakeholder relationships with global teams.
- Promote a culture of strong performance management and career growth.
- Ensure alignment with regulatory requirements and industry standards.
- Collaborate with planning teams to manage workforce requirements.
- Promote collaboration and consistency across operations centre's working with teams to improve operational and business performance
- Research and share customer behaviour insights with the team.
Required Qualifications, Capabilities, and Skills:
- Expertise in banking and lending products, especially in operations.
- Leadership experience in operations and customer service.
- Proven track record in building strong operational cultures.
- Experience in managing stakeholder networks across operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience in coaching and performance improvement.
Preferred Qualifications, Capabilities, and Skills:
- Experience in a banking environment with adaptability and agility.
- Leadership experience in banking operations with a focus on culture.
- Ability to maintain a culture of risk management and compliance.
