What are the responsibilities and job description for the Network Engineer II- NOC position at JSI?
Network Engineer II- NOC
Department : Broadband - NOC
Employment Type : Full Time
Location : Lubbock, TX
Reporting To : Tom Lewis
Description
We are now seeking an experienced and qualified individual to join our team as a Network Engineer II in our Lubbock, TX office. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth and advancement opportunities.
Location : Lubbock, TX
Job Type : Full-time, non-supervisory
On-call : Required
Travel : Occasional
Responsibilities
- Proactively monitor and maintain customer network infrastructure.
- Troubleshoot network and server problems.
- Document network configurations, processes, and troubleshooting steps.
- Perform routine maintenance and software upgrades on customer equipment.
- Serve as an escalation point for Network Specialist / Engineer I.
- Communicate technical concepts clearly and concisely.
- Lead meetings with NOC customers.
- Ensure quality standards are maintained on tickets.
- Ensure timely updates and responses to tickets.
- Assist in developing and training on NOC processes and procedures.
- Mentor less experienced team members.
- Work flexible shifts and participate in on-call rotation.
Qualifications
Benefits
At JSI, you will have a rewarding and challenging career on every level of the organization. JSI is committed to providing our employees with the following :
