Deskside Support Agent

Location: West Conshohocken, PA
Salary: $25.00 USD Hourly - $28.00 USD Hourly
Description: Our client is currently seeking a Deskside Support Agent to work fully on site in Conshohocken, PA.

Service Desk - Deskside Support Agent

Location: West Conshohocken, Pennsylvania

Position Overview: The Service Desk - Deskside Support Agent is an essential part of the Digital Services Operations team, ensuring that staff and consultants receive exceptional technical assistance. This role involves resolving complex technical issues, requiring specialized knowledge and skills, to maintain a productive and efficient work environment.

Key Responsibilities:

Technical Support:

• Provide advanced technical support for a wide range of hardware and software issues.
• Troubleshoot complex problems with systems, applications, and peripherals on Windows, Macintosh, and mobile platforms.
• Perform printer break-fix, installation, and maintenance.
• Coordinate data backup and recovery efforts.
• Execute hardware refresh and technology deployments.
• Manage warranty and out-of-warranty repair and replacement processes.
• Troubleshoot and resolve audio and video conferencing issues.

Maintenance:

• Ensure smooth operation of IT assets through routine maintenance and proactive monitoring.
• Manage computer patch updates using the Mobile Device Management (MDM) solution.
• Oversee the device refreshment process, including the replacement and upgrade of outdated hardware.
• Perform regular maintenance tasks such as system updates, software installations, and hardware checks.
• Monitor system performance and generate reports on maintenance activities.

Asset Management:

• Manage the lifecycle of IT assets, from procurement to disposal.
• Perform asset tagging, tracking, and disposal.
• Maintain accurate inventory records.
• Coordinate shipping and receiving of equipment.
• Manage spare parts inventory.
• Work with external suppliers to schedule repairs.

Resource Management:

• Facilitate the onboarding of new hires and consultants by providing necessary technical resources.
• Prepare and configure hardware, software, and network services.
• Ensure accurate assignment and updating of hardware information.
• Provide timely and accurate reporting on support activities and inventory status.
• Open, classify, assign, track, and close service requests and incidents.
• Deliver exceptional customer service to a diverse user base.

Qualifications:

• Relevant certifications (CompTIA IT Fundamentals, ITIL Foundations, etc.) are a plus.
• Experience with account creation and provisioning tools, such as EntraID, Active Directory, and Group Policy Objects.
• Some exposure to on-premises MS Exchange and MS Exchange Online is a plus.
• Some experience with routine management of MDM solutions (Intune, Kaseya, JAMF, or others).

Work Environment:

• 5 days onsite support is required.
• Work is usually performed in an office environment with normal noise levels.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.