What are the responsibilities and job description for the Operations Manager position at Junkluggers of Raleigh-Durham?
Operations Manager
Location: Raleigh, North Carolina
Start Date: May 1, 2025
Base Salary: $55,000 (Salaried Role)
Monthly Performance Bonus: Tied to Quarterly Gross Profit, New Business Development, and Key Operational Optimization Metrics
Total Compensation Range: $55,000 - $75,000 annually (to be revisited at 12 months)
Benefits:
- Existing company benefits package
- 2 Weeks Paid Time Off (PTO) Company Holidays
- Ongoing professional development opportunities
About the Role:
We’re looking for a motivated and detail-oriented Operations Manager to join our growing team and drive the daily performance, scheduling, and strategic expansion of our junk removal business. This is a dynamic leadership role suited for someone who thrives in fast-paced environments, loves solving problems, and takes pride in building high-performance teams.
Inspired by top-performing brands in the industry, this position combines dispatch oversight, team management, customer support, and operational optimization—with a pathway to future market expansion.
Core Responsibilities:
Team & Scheduling Leadership
- Act as the central dispatch hub to coordinate jobs, support Team Leaders, and manage the daily schedule
- Conduct proactive outreach to confirm jobs, gather customer information, and look for upsell or efficiency opportunities
- Host daily huddles or weekly ops meetings to drive alignment, safety, Operations-led marketing, and performance
Operations Optimization & Oversight
- Continuously improve daily routes, team member tasking, and job sequencing to maximize efficiency
- Manage cash handling, invoicing, and accounts receivable—providing weekly roll-ups for executive review
- Oversee and support field teams as needed, including being on-call for large-scale or high-priority projects
- Lead Operations support for Remix Market, an upcycle retail business, that works to support The Junkluggers mission
Growth & Development
- Partner with leadership on new business development, customer acquisition strategies, and service expansion
- Identify and support process improvements and technology tools that streamline admin and field work
- Lead expansion efforts into new territories and markets as business demands grow (Greensboro, Winston-Salem and High Point)
Ideal Candidate Will Have:
- Strong preference for prior experience in the junk removal industry
- Previous experience in logistics, dispatch, field operations, or service-based business management (moving, etc. a plus)
- Strong leadership, organizational, and communication skills
- A customer-first mindset with a passion for performance and team development
- Ability to manage multiple responsibilities and remain calm under pressure
- Willingness to roll up your sleeves and jump in to help field teams as needed
- Comfort with light data analysis, process creation, and accountability for core operations metrics management and reporting
- A valid driver’s license and clean driving history, and ability to be on-site or on-call as needed
Why Join Us?
At The Junkluggers, we’re not just hauling junk—we’re building a fast-growing brand with a team-first culture and real opportunity to grow. If you want to lead from the front, drive innovation, and be part of something bigger, this is your chance. Our focus on sustainability and diverting junk collected from landfills is central to our mission, and we want to positively impact our community every day.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $55,000 - $75,000