Senior Freight Operations Manager

We are seeking an experienced Senior Freight Operations Manager to lead our ocean, air, and inland transportation functions. This role is responsible for driving strategic and operational excellence in freight movement, ensuring cost-effective, timely, and compliant delivery of goods across our global network. The ideal candidate brings strong leadership, data-driven decision-making, and a commitment to continuous improvement.

Key Responsibilities

Strategic Leadership

• Develop and implement short- and long-term strategies aligned with company goals.
• Identify and execute improvements in freight routing, load consolidation, and transportation models to support cost reduction and service excellence.
  
  

Operational Excellence

• Define and manage KPIs to measure operational performance across freight modes.
• Oversee daily operations, including order management, shipment tracking, and exception handling.
• Ensure compliance with internal processes and external regulatory standards.
• Lead initiatives to implement or optimize CargoWise and other transportation management systems (TMS).
• Monitor industry trends and recommend improvements aligned with emerging best practices.
  
  

Customer Satisfaction

• Partner closely with the commercial and customer service teams to understand client requirements and enhance service levels.
• Ensure accurate and on-time delivery, resolving issues efficiently to maintain customer trust.
• Analyze freight costs and identify opportunities for optimization, supporting rate negotiations and vendor selection.
  
  

Risk Management

• Identify operational risks and develop mitigation strategies.
• Implement contingency plans for disruptions in the freight network.
  
  

Reporting & Analysis

• Provide regular performance updates and insights to senior leadership.
• Use data to support decisions on vendor selection, route planning, and budget optimization.
  
  

Team Leadership

• Lead, mentor, and develop a team of freight and logistics professionals.
• Foster a culture of accountability, efficiency, and continuous learning.
• Set clear objectives, conduct performance reviews, and support professional growth.
  
  

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years' experience in freight operations, logistics, or supply chain management, including leadership roles.
• Strong proficiency in CargoWise and transportation management systems (TMS); familiarity with digital freight and automation tools is a plus.
• Strong analytical and problem-solving skills with a focus on process optimization.
• Excellent interpersonal and communication skills; ability to collaborate across departments and regions.
• In-depth knowledge of international shipping, freight compliance, and regulatory requirements.