What are the responsibilities and job description for the Case Manager/Mobility Mentor position at Just A Start?
Position Summary
Are you passionate about empowering people to meet their chosen goals? Do you strive to connect people with the resources they need? Do you like helping others to break down barriers? Do you care about measuring success and continuous learning and improvement? We want to hear from you!
Just A Start seeks a Case Manager/Mobility Mentor to support our Families Moving Forward (FMF) program and our mission of fostering stable housing and thriving communities. This is a part-time, hybrid role for 30 hours per week.
Who We Are
Just A Start believes that access to stable housing and sustainable careers are the essential building blocks of equitable communities. For more than 50 years, we have focused on meeting the fundamental needs of individuals and families who have been systemically denied opportunities to realize their full potential. Our programs include affordable housing, education and job training, and comprehensive support services, spanning Cambridge and beyond. We have developed and currently maintain 650 affordable apartments. To keep community members housed, we also offer financial and technical assistance to prevent evictions and support low- and moderate-income homeowners. Finally, we prepare individuals of all ages and circumstances with the skills and knowledge they need to secure fulfilling careers, leveraging their talents to achieve economic mobility and strengthen the region’s workforce.
What You’ll Do
Coach and work in partnership with up to 12 participants as they work to increase their financial and housing stability and health (including behavior and mental health) over two-three years. The Case Manager will be part of a team including financial coaches and other case managers known as “Mobility Mentors”. Assist in recruiting and supporting participants in breaking down goals into manageable steps, overcoming barriers, and problem-solving. Work with participants with tools such as an EMPath-inspired Bridge to Stability and Resiliency and incentivized goal setting. Encourage the participants to form a strong cohort group. Help organize and lead participant group meetings. Participate in the monitoring and evaluation of the program.
Key Responsibilities
The hourly salary for this position is $28-$29. In addition to competitive compensation, Just A Start offers a comprehensive benefits package, prorated for less than full time employees, including medical insurance, dental insurance, short term disability insurance, long term disability insurance, life insurance, transportation benefits, early release at 2pm every Friday, 20 PTO days in the first year, 13 paid holidays, volunteer time off, employee assistance program and a 401k savings plan with a 3% employer contribution.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to moderate.
About Just a Start
Just A Start is an Equal Opportunity Employer. Our staff represents a wide range of ages, races, interests, and backgrounds coming together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.
Are you passionate about empowering people to meet their chosen goals? Do you strive to connect people with the resources they need? Do you like helping others to break down barriers? Do you care about measuring success and continuous learning and improvement? We want to hear from you!
Just A Start seeks a Case Manager/Mobility Mentor to support our Families Moving Forward (FMF) program and our mission of fostering stable housing and thriving communities. This is a part-time, hybrid role for 30 hours per week.
Who We Are
Just A Start believes that access to stable housing and sustainable careers are the essential building blocks of equitable communities. For more than 50 years, we have focused on meeting the fundamental needs of individuals and families who have been systemically denied opportunities to realize their full potential. Our programs include affordable housing, education and job training, and comprehensive support services, spanning Cambridge and beyond. We have developed and currently maintain 650 affordable apartments. To keep community members housed, we also offer financial and technical assistance to prevent evictions and support low- and moderate-income homeowners. Finally, we prepare individuals of all ages and circumstances with the skills and knowledge they need to secure fulfilling careers, leveraging their talents to achieve economic mobility and strengthen the region’s workforce.
What You’ll Do
Coach and work in partnership with up to 12 participants as they work to increase their financial and housing stability and health (including behavior and mental health) over two-three years. The Case Manager will be part of a team including financial coaches and other case managers known as “Mobility Mentors”. Assist in recruiting and supporting participants in breaking down goals into manageable steps, overcoming barriers, and problem-solving. Work with participants with tools such as an EMPath-inspired Bridge to Stability and Resiliency and incentivized goal setting. Encourage the participants to form a strong cohort group. Help organize and lead participant group meetings. Participate in the monitoring and evaluation of the program.
Key Responsibilities
- Be a dedicated Mobility Mentor for up to 12 participants.
- Meet with each participant at least monthly.
- Maintain contact with participants in between in-person meetings to support them and keep them on track toward their goals.
- Assist participants in regular assessments of their strengths and needs to determine where they are on the “Bridge” and to set goals for themselves based on their long-term vision for their families. Monitor progress on goals.
- Assist participants in overcoming barriers through problem solving, conflict resolution, providing support, and motivational coaching.
- With program team, plan, organize and lead 6 evening meetings per year with all the FMF participants around educational topics and peer support.
- Follow a monitoring and evaluation framework to assess the success of the program.
- Enter data and keep records in Salesforce.
- Demonstrated ability to work collaboratively with participants to maximize self-determination.
- Understanding of coaching and mentoring practices and skills.
- Cultural competency and ability to establish effective professional relationships with diverse group of participants. Sensitive to the factors affecting people who are low-income.
- Experience in delivering strength-based and trauma-informed services.
- Excellent conflict resolution skills and group facilitation skills.
- Excellent problem solving and people skills.
- Excellent organizational skills.
- Excellent oral and written communication skills.
- Strong Microsoft Office skills and ability to learn Salesforce database system.
- BS/BA preferred and a minimum of 1 - 3 years in a case management/coaching/ or social services role. Equivalent work or lived experience, along with demonstrated skills, will be considered.
- Bi-lingual in Spanish, Haitian Creole, Portuguese, Bengali, Hindi, or Amharic a plus but not required.
- Step 1: Please upload your resume, and instead of a cover letter, please respond to the following prompt. The prompt must be submitted to move forward in the process. A maximum of 20 minutes is anticipated to complete this requirement.
- Prompt: Please write a paragraph about a time you coached or mentored someone to achieve a significant goal. What was your approach? What was the outcome?
- Step 2: 30 min phone screening.
- We’ll ask you questions about your interest in the role and your qualifications.
- Step 3: 60-minute in-person interview
- We’ll ask you questions about our organization’s values and your experience related to the role and provide time for you to ask questions as well.
- Step 4: Reference checks and employment verification
- Step 5: Background check via Chekr
- This is a 30 hour per week hybrid remote/in-the-office position that is required to be in person at least 2-3 days per week.
- This position helps create and maintain a welcoming, caring, and learning culture. There will be opportunities to lead and/or participate in community-building efforts across the organization and contribute to dialogues about and across differences in identity, and regarding cultural barriers, racial bias, and workplace norms and expectations.
The hourly salary for this position is $28-$29. In addition to competitive compensation, Just A Start offers a comprehensive benefits package, prorated for less than full time employees, including medical insurance, dental insurance, short term disability insurance, long term disability insurance, life insurance, transportation benefits, early release at 2pm every Friday, 20 PTO days in the first year, 13 paid holidays, volunteer time off, employee assistance program and a 401k savings plan with a 3% employer contribution.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to moderate.
About Just a Start
Just A Start is an Equal Opportunity Employer. Our staff represents a wide range of ages, races, interests, and backgrounds coming together in pursuit of common goals. Together, we strive to provide an environment that values diversity and promotes an inclusive culture. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.
Salary : $28 - $29
