What are the responsibilities and job description for the LOADING DOCKMASTER position at JW Marriott Marquis Miami?
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- …and much more!
JOB SUMMARY
On a day-to-day basis, the Dock Master will support the day-to-day operations of the loss prevention department to ensure the safety of the loading dock and secure delivery and receipt of all goods and materials; The Dock Master position: Receive incoming requests (phone, email or in person) for service regarding the loading dock; Coordinate entrance and egress of all delivery vehicles to and from NE 3rd St; Coordinate the delivery all goods and services to tenants in a timely manner; and Create and maintain a detailed log of all vehicle, and contractor personnel entering and exiting the building.
Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS, or administer first aid/CPR as required. Call for assistance using proper code responses. Provide proper paperwork to employees. Receive and assist with deliveries using receiving reports. Verify and track received inventory and complete inventory reports and logs. Secure the receiving room and its contents, ensuring the safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Communicate with tenants regarding received packages. Communicate with proper management regarding any loss or damage to packages. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
JW Marriott Marquis Miami’s foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.
By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.
Our Mission
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JW Marriott Marquis Miami
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MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
