What are the responsibilities and job description for the Desktop Specialist position at K-Tek Resourcing LLC?
Job Description
Job Description
Job Description :
A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives / VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
Key Responsibilities :
Technical Proficiency : Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
Hardware Knowledge : Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
Software Applications : Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
Software solutions : JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
Ticketing and Help Desk Platforms : ServiceNow and Jira Service Management or similar tools.
Networking Basics : Understanding of basic networking concepts, including TCP / IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
Remote Desktop Support : Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
Customer Service Skills : Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
IT Inventory : Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
Adaptability and Learning : Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
Team Collaboration : Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
Experience : Minimum 5 to 7 years of experience as a Desktop Support Engineer
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300 consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300 consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
