What are the responsibilities and job description for the Consumer Experience Master's Intern position at Kaiser Permanente?
2025 Summer Internship Program
Hiring for 2 intern positions
Location:
This role is scheduled to be 100% remote. While remote, finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.
Department Description:
Consumer and Patient Experience is accountable to provide and execute the organization-wide CX vision, strategy, priorities, metrics, and operating model aligning all markets and functions enabling KP to become a consumer-first organization now and in the future as demonstrated by membership growth and retention, and overall business success.
Intern Project(s):
Seeking motivated interns to support our National CX team in advancing member-centric healthcare solutions with journey management. Interns will lead activities such as conducting literature reviews to uncover insights about priority member populations, codifying research and design approaches within our workflows, and performing qualitative user research to refine archetypes within core healthcare journeys.
Target Majors:
Business Administration; Human Resources; Liberal Arts; Public Health; Healthcare Administration; Public Relations and Communications
Target Skills:
Ideal candidates are detail-oriented, curious, collaborative, and passionate about improving the healthcare experience through data-driven and user-focused methods.
Job Summary:
Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.
Essential Responsibilities:
- Contributing to a designated project or initiative to meet a KP business objective.
- Report development and analytics.
- Project management - planning, execution, and measurement.
- Learning new applications needed to complete assignments or support the execution of business objectives.
- Job shadowing in other functional areas.
- Performing additional duties as required.
Qualifications:
- N/A
- Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.
- Bachelors degree required.
- N/A
- Aptitude to perform data and process analytics and formulating solutions.
- Working knowledge of MS Word, Excel, PowerPoint.
- 3.0 GPA or above
- Advanced analytical and problem-solving skills
- Proven ability to build effective working relationships as well as strong interpersonal skills
- Excellent verbal and written communication skills
- Ability to learn quickly and experience producing high quality work in short periods of time.
