Dispatcher

Summary: We are seeking a skilled and organized Dispatcher to join our team. The Dispatcher plays a crucial role in coordinating and optimizing daily operations, ensuring timely and efficient delivery of services or products. The ideal candidate will possess excellent communication skills, the ability to multitask, and a strong sense of responsibility to keep operations running smoothly.

Essential Duties and Responsibilities:

· Direct drivers on daily runs and backhauls

· Work with carriers for longer hauls

· Effectively plan and schedule routes for drivers or service technicians to optimize efficiency and meet customer demands

· Serve as the primary point of contact between drivers and customers

· Provide clear and timely instructions to drivers, addressing any issues or changes in schedules

· Handle and resolve any issues that may arise during the course of operations, including delays, emergencies, or changes in plans

· Maintain accurate and up-to-date records of routes, deliveries, and other relevant information

· Utilize systems and software for tracking and reporting purposes

· Respond to customer inquiries, providing updates on delivery status and addressing concerns or requests

· Ensure a high level of customer satisfaction through clear communication and problem-solving

· Hold weekly driver meetings on driver safety and efficiency

· Help monitor trailer maintenance

· Work with Assistant Plant Manager and Plant Manager in accordance with plant policies, and procedures

· Ensure that all operations comply with company policies, regulations, and safety standards

· Other duties as assigned by the Assistant Plant Manager and Plant Manager

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

· Proven experience in dispatching, logistics, or a similar role is preferred

· Familiar with Microsoft Office Systems and Microsoft Outlook Email

· Excellent verbal and written communication skills to effectively coordinate and relay information

· Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment

· Ability to think on your feet and find effective solutions to challenges as they arise

· Familiarity with dispatching software, GPS systems, and other relevant technologies

· Customer-oriented mindset with a commitment to providing exceptional service

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person