What are the responsibilities and job description for the Eligibility Worker position at Kandiyohi County?
JOB
The hiring range for this position is $58,340-$65,247, the full range for this position is $58,340-$81,611.The Eligibility Worker is responsible for determining initial eligibility and maintaining ongoing eligibility for public assistance programs. This position involves supporting clients by identifying community services and resources, providing specialized information, and assisting with program eligibility for cash assistance, health care, SNAP, LTC, GRH, EW, IMD, and NFI for adults. The role may include specialized functions to best serve the needs of the unit.
EXAMPLE OF DUTIES
Reviews financial, referral, and other information to determine initial and ongoing eligibility for public assistance programs. This may involve researching information, conducting inspections, and performing file reviews.Determines initial eligibility for cash assistance, health care, SNAP, and other assistance programs.Recertifies clients for cash assistance, health care, SNAP, and other assistance programs.Supports clients by identifying community services and resources, conducting interviews, answering questions in person, via phone, email, or fax, providing specialized information, making referrals, scheduling transportation, setting up assessment meetings, issuing vouchers, processing transportation requests, and performing other financial case processing activities.Prepares, maintains, verifies, updates, revises, and/or sends out records, reports, files, forms, assessment packets, and/or applications. Enters information into, maintains, monitors, and/or updates documents, databases, online systems, and software.Resolves information discrepancies and complies with laws, regulations, policies, and procedures.Coordinates with internal and external agencies, including but not limited to long-term care facilities, schools, vendors, attorneys, court administration, private sector organizations, healthcare providers, enrollees, and social services, child support, and accounting departments to communicate and receive information, including transferring cases.May be assigned specialized functions to best serve the needs of the unit.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Work EnvironmentWork is primarily conducted in an office setting, though there may be occasional visits to community locations to assist clients or coordinate with external agencies. Duties may include phone, email, or in-person interactions with clients, as well as processing and reviewing documents.Requires occasional travel to meet with clients or external partners, with exposure to various community environments.Regular working hours are from 8:00 AM to 4:30 PM, Monday through Friday, with flexibility required based on program needs or client demands.Ability to work at a desk for extended periods, input data into computer systems, and handle administrative tasks efficiently.May require the ability to lift and carry files or office supplies (up to 25 lbs) and perform occasional tasks requiring mobility.KnowledgePrinciples, practices, methods, and techniques related to the assigned area.Conflict resolution techniques.Customer service principles.Legal documents, including referrals and evaluations.Basic accounting and budget principles.Interviewing techniques.Program management principles.Strong oral and written communication skills for working with clients.Recordkeeping principles.Training principles.Computers and related software applications.SkillsProviding customer service.Reading and interpreting legal documents.Applying applicable federal, state, and local laws, rules, and regulations.Conducting interviews.Assessing client needs.Conducting research for clients.Managing databases documenting clients’ progress and status.Maintaining records and files.Conducting training.Managing programs.Using a computer and related software applications.Utilizing communication and interpersonal skills in interactions with coworkers, supervisors, the general public, and others to exchange or convey information.Kandiyohi County is an Equal Opportunity Employer.
The hiring range for this position is $58,340-$65,247, the full range for this position is $58,340-$81,611.The Eligibility Worker is responsible for determining initial eligibility and maintaining ongoing eligibility for public assistance programs. This position involves supporting clients by identifying community services and resources, providing specialized information, and assisting with program eligibility for cash assistance, health care, SNAP, LTC, GRH, EW, IMD, and NFI for adults. The role may include specialized functions to best serve the needs of the unit.
EXAMPLE OF DUTIES
Reviews financial, referral, and other information to determine initial and ongoing eligibility for public assistance programs. This may involve researching information, conducting inspections, and performing file reviews.Determines initial eligibility for cash assistance, health care, SNAP, and other assistance programs.Recertifies clients for cash assistance, health care, SNAP, and other assistance programs.Supports clients by identifying community services and resources, conducting interviews, answering questions in person, via phone, email, or fax, providing specialized information, making referrals, scheduling transportation, setting up assessment meetings, issuing vouchers, processing transportation requests, and performing other financial case processing activities.Prepares, maintains, verifies, updates, revises, and/or sends out records, reports, files, forms, assessment packets, and/or applications. Enters information into, maintains, monitors, and/or updates documents, databases, online systems, and software.Resolves information discrepancies and complies with laws, regulations, policies, and procedures.Coordinates with internal and external agencies, including but not limited to long-term care facilities, schools, vendors, attorneys, court administration, private sector organizations, healthcare providers, enrollees, and social services, child support, and accounting departments to communicate and receive information, including transferring cases.May be assigned specialized functions to best serve the needs of the unit.Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Work EnvironmentWork is primarily conducted in an office setting, though there may be occasional visits to community locations to assist clients or coordinate with external agencies. Duties may include phone, email, or in-person interactions with clients, as well as processing and reviewing documents.Requires occasional travel to meet with clients or external partners, with exposure to various community environments.Regular working hours are from 8:00 AM to 4:30 PM, Monday through Friday, with flexibility required based on program needs or client demands.Ability to work at a desk for extended periods, input data into computer systems, and handle administrative tasks efficiently.May require the ability to lift and carry files or office supplies (up to 25 lbs) and perform occasional tasks requiring mobility.KnowledgePrinciples, practices, methods, and techniques related to the assigned area.Conflict resolution techniques.Customer service principles.Legal documents, including referrals and evaluations.Basic accounting and budget principles.Interviewing techniques.Program management principles.Strong oral and written communication skills for working with clients.Recordkeeping principles.Training principles.Computers and related software applications.SkillsProviding customer service.Reading and interpreting legal documents.Applying applicable federal, state, and local laws, rules, and regulations.Conducting interviews.Assessing client needs.Conducting research for clients.Managing databases documenting clients’ progress and status.Maintaining records and files.Conducting training.Managing programs.Using a computer and related software applications.Utilizing communication and interpersonal skills in interactions with coworkers, supervisors, the general public, and others to exchange or convey information.Kandiyohi County is an Equal Opportunity Employer.
Salary : $58,340 - $65,247
