ELIGIBILITY WORKER

Description

Nature of Work:

This position is responsible for determining eligibility and maintaining a caseload for all financial assistance programs (SNAP, MSA, GA, MFIP, DWP, CCAP, GRH, Title IV-E, Emergency Assistance, and multiple Health Care Programs) and ensuring compliance with program guidelines by following federal and state statute.

Communicates with:

Internally – HHS staff.

Externally - Public.

Supervision:

N/A

Essential Work Functions:                                                                                     

• Updates cases for changes in income and resources (e.g. COLA, guideline and mass changes, spenddowns, etc.) Maintain and apply County, State and Federal regulations, keeping aware of program changes.
• Determines eligibility according to Federal, State and County program policy guidelines and time frames, utilizing case information and verification received. If needed request additional paperwork and forms.
• Completes and processes monthly Income Reports, Annual, and Semi-annual renewals, determining ongoing eligibility. Respond to all contacts made to the Agency which requires return contact either by phone or by correspondence.
• Interview, assess, and screen all walk-in and telephone requests, arrange appropriate interviews, and assess the individual's need and refer to other resources as needed. Including but not limited to expedited SNAP services and emergency needs.
• Processes reimbursement of medical transportation, health insurance reimbursement, schedule ride requests for client, and coordinate with facilities for medical lodging.
• Enters claims in system and initiate demand letters.
• Transfer cases to other counties/review incoming cases. Research facts and correct errors found by Quality Control or through Supervisory Case Reviews.
• Prepare cases for fraud investigation, appeals, and testify in court if necessary.

Other Work Functions

• Aid in training new staff
• Performs related work as required.

Qualifications

Minimum Qualifications of Education and Experience:

• Requires specialized training beyond High School, but less than an associate degree.
• Three (3) years of relevant experience required.
• Ability to pass all position required background(s) and testing(s). 

Knowledge, Skills, and Abilities Required:

• Understanding of the organization’s goals and objectives.
• Strong interpersonal skills.
• Good written, oral, and interpersonal communication skills.
• Highly self-motivated and directed.
• Strong organizational skills.
• Excellent attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to work in a team-oriented, collaborative environment.

Persons with disabilities:

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Salary : $23 - $33