What are the responsibilities and job description for the Dispatcher position at Kanon Electric?
Dispatcher
Tacoma, WA
Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you, my friend! We are a business seeking a Dispatcher to join our thriving company. If you are qualified, we would love to hear from you!
Who We Are
Won Great Place To Work Award!
Opening in 2006, Kanon Electric is a family-owned and operated business dedicated to the electrical industry and its community. We owe the growth and success of our company to the loyalty of our customers. Our customers not only make our job easy by being such great people, but they also come back to us time and time again for all of their electrical needs. Whether you need rewiring, remodeling, or something else, Kanon Electric is here for all your electrical needs.
The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls.
What’s in it for you?
- Great pay! ($50-60K/yr) Spiffs
- Full health, dental, and vision
- Retirement plan
- We’re busy year-round! No sitting at home and worrying!
- We grow yearly, which means we’re looking for future managers!
- Family breakfasts
- Team building events, company parties, tickets to the Rainiers
- Company Chaplain
- Possible FOUR day work week
- Continual training & education (100% tuition reimbursement)
Responsibilities:
- Reports to the Operations/Service Manager.
- Prior dispatch experience required
- Manage the dispatch board to keep field personnel on the move and generating revenue
- Help the field team by taking detailed notes for service calls and entering them into our system
- Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
- Dispatch technicians to service and maintenance calls
- Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
- Answer customer questions while navigating through multiple systems
- Impact the company's bottom line by problem solving and turning frustrated clients into a repeat customer
Requirements:
- High School Diploma/GED is required
- Associate degree preferred but not required
- Self-starter, reliable, flexibility with hours
- Strong customer service skills
- Present and communicate professionally (written and verbal)
- Able to work both independently and as part of a team
- Strong knowledge of Microsoft Excel, Word and Powerpoint
- Must be a critical thinker - Strong English composition skills
- Telephone etiquette and working knowledge of email systems
- Ability to develop tools that create efficiencies within department
- Bilingual a plus, not required
- Electrical knowledge is a plus, not required
We are an equal opportunity employer
Salary : $50,000 - $60,000
