Customer Service/Scheduling Coordinator

The Customer Service/Scheduling Coordinator works under the Operations Manager to help coordinate, monitor, and improve the daily functions of multiple departments. The Customer Service/Scheduling Coordinator will work with the team to create schedules, confirm appointments, procure material, and oversee project timelines in order to ensure the department goals are met.

Job Functions

• Process inbound residential estimation appointment requests.
• Answer incoming calls and text messages.
• Manage accounts receivable and accounts payable for multiple departments.
• Manage documentation, materials, status monitoring, billing, and invoicing.
• Manages and processes material and equipment ordering.
• Assists in project scheduling.
• Creates and dispatches daily work orders.
• Assists with the county permitting process and scheduling the final inspections.
• Assists with inbound client inquiries to identify and define requirements, scope, and objectives.
• Act as the point of contact and communicate effectively with customers to identify scope of work and schedule appointments for the estimator.
• Maintain and enhance ongoing relationships with customers.
• Assists with daily communications.
• Any additional duties/responsibilities deemed necessary

Essential Values Required

Winning Together

• Provides support and assistance to all employees in the Residential Department.
• Creates a winning together culture: Practicing employee involvement, communication, team problem identification, team problem solving, and implementation of team-based solutions throughout the duration of the shift.

Deliver on Commitments / Customer Focus

• Assists with the monitoring of departmental processes throughout the duration of the shift.
• Reviews team plans for the day and assists to ensure that objectives are achieved.
• If required, acts as a liaison for team members to make sure there is timely and proper communication and ensures that the necessary support is provided in a timely manner to assist the team in solving problems and removing barriers throughout the course of the project.

Passion for Excellence

• Promotes a can-do attitude by supporting and encouraging team problem solving at all levels of the organization to eliminate system deficiencies at the lowest level possible.

Job Qualifications

• Excellent Customer Service skills.
• Punctual and dependable for scheduled work hours.
• A/R & A/P experience.
• High school Diploma or equivalent required.
• Strong interpersonal skills and the ability to relate with a variety of personality types.
• Good organizational and time management skills to handle multiple issues.
• Attention to detail and completing work to a deadline.
• Able to participate in customer relation issues and find solutions to solve customer disputes.
• Understands the necessity of maximizing the productivity of the construction and technical workforce.
• Understand the importance of handling sensitive and confidential information and documents.
• Exceptional verbal and written communication abilities.
• Proven capability to quickly learn and implement new software and technology tools.