IT Help Desk Technician

About us

Kawasaki Tennessee, Inc. is a medium business in Morristown, TN. We are fast-paced, data-driven, challenging and our goal is to be the number one small parts diecasting company in North America.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Safe work environment
• Modern office setting

IT Help Desk Technician

Day shift with occasional overtime – Hourly

Pay commensurate with experience

Job Summary:

An IT Helpdesk Technician is responsible for providing technical assistance and support to end-users and employees within an organization. This role involves resolving hardware and software issues, troubleshooting network problems, and ensuring efficient and reliable IT operations. IT Helpdesk Technicians play a crucial role in maintaining the productivity and functionality of an organization's IT systems.

Key Responsibilities:

1. User Support:

· Provide technical support via phone, email, and in-person.

· Assist with hardware and software issues, setup, and troubleshooting.

2. Issue Resolution:

· Diagnose and resolve hardware/software problems.

· Log and prioritize support requests, escalating complex issues.

3. Hardware and Software Maintenance:

· Perform routine maintenance and updates.

· Install, upgrade, and manage hardware/software.

· Monitor and manage IT inventory, including asset tracking and disposal.

4. Network Troubleshooting:

· Troubleshoot network connectivity issues, both wired and wireless.

· Assist with configuring and troubleshooting network devices,

5. Documentation:

· Create and maintain documentation for common technical issues, solutions, and user guides.

6. Customer Service:

· Maintain a positive and helpful attitude when interacting with end-users.

7. Continuous Learning:

· Stay updated with the latest IT trends, technologies, and certifications relevant to the role.

QUALIFICATIONS:

· An associate degree in computer science, computer information technology, or a related field preferred.

· Certifications such as CompTIA A , CompTIA Network , CCNA, Microsoft Certified Desktop Support Technician (MCDST), or related certifications may be advantageous.

· Previous work experience in IT, a related field, and/or customer service is preferred, but not required.

· Strong aptitude in problem-solving, customer service, organization, documentation, and communication.

· Knowledge of windows operating systems and common software applications.

· Familiarity with basic networking concepts.

· Ability to work both independently and collaboratively.

· Time management and prioritization skills.

Interested candidates may fax or e-mail their resume to:

Human Resources Manager

Kawasaki Tennessee, Inc.

1111 Sakura Drive

Morristown, TN 37813

Fax: 423-254-8834

E-mail: hr558742@gmail.com

Equal Opportunity Employer

Kawasaki Tennessee is an Equal Opportunity Employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• HAVE YOU EVER BEEN CONVICTED OF A CRIME OR VIOLATION OTHER THAN A MINOR TRAFFICE INFRACTION? Please answer "Yes" or "No". If "Yes", please explain.
• HAVE YOU EVER WORKED AT KAWASAKI TENNEESSEE AS A FULL TIME OR TEMPORARY EMPLOYEE? Please answer "Yes" or "No"

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $31,400 - $39,800