What are the responsibilities and job description for the Commercial Operations Specialist position at kdc/one, Innovation Lab?
Job Title: Commercial Operations Specialist, Beauty & Personal Care
Location: KDC/one
Department: Marketing & Sales
Reports To: Vice President of Commercial Operations, Beauty & Personal Care
Position Summary:
The Commercial Operations Specialist plays a key support role within the Commercial Team, assisting with operational and administrative tasks to improve commercial processes and drive operational efficiency. This role serves as a bridge between sales and other departments to ensure smooth execution of commercial initiatives. The ideal candidate has a strong analytical mindset, exceptional organizational skills, and a proactive approach to problem-solving in a fast-paced environment.
Key Responsibilities:
- Directly support the Commercial Team to deliver on customer needs and commercial objectives.
- Maintain and analyze commercial data, including sales pipeline, prospecting lists, pricing, contracts, and business KPI’s.
- Generate and publish reports, dashboards, and insights related to sales performance, revenue trends, and key commercial metrics.
- Support forecasting and budgeting efforts by analyzing sales data and pipeline activity.
- Help implement process improvements to enhance efficiency and customer satisfaction.
- Facilitate internal meetings and updates related to commercial processes, ensuring alignment across departments.
- Coordinate and support customer meetings, workshops, and planning sessions, ensuring seamless execution by managing agendas, materials, and follow-ups.
- Assist with travel logistics and scheduling for key commercial engagements, working closely with stakeholders to optimize planning and participation.
- Collaborate with commercial team members on administrative tasks such as CRM maintenance to ensure accurate data tracking.
- Assist with external data management, customer data management, and assessment of new sales tools.
- Facilitate onboarding and training processes for Commercial team members.
Qualifications & Skills:
- Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
- 3 years of experience in commercial operations, sales support, or project coordination (preferably in a manufacturing or beauty industry setting).
- Strong proficiency in CRM systems (Salesforce, Microsoft Dynamics, or equivalent).
- Advanced Excel skills and experience with data visualization tools like Power BI is a plus.
- Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Strong analytical skills with attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams.
- Problem-solving mindset with the ability to drive continuous process improvements.
Why Join Us?
- Opportunity to work in a dynamic and growing organization in the beauty industry.
- Exposure to cross-functional teams and leadership, with career growth potential.
- Be a key player in streamlining commercial operations and driving business success.
