Education:
Bachelor’s Degree or equivalent experience
Knowledge
Skills
Abilities:
Fundamental:
PC, Word/Excel/PPT
OSI&TCP/IP Model (Internet/Intranet)
Networking/Server System
Virtualization/Cloud/Software-Defined Technologies
Network:
Implementation (Basic): LAN/WAN (including wireless and software-defined)
Installation (Basic): LAN/WAN (including wireless and software-defined)
Operation and Management (Basic): LAN/WAN (including wireless and software-defined) devices, i.e. Cisco, Fortinet, Juniper
System:
Implementation (Basic): Hardware/Virtualization/OS Layer of Server and Storage Systems, Server Services, Endpoint (PC, Tablet, etc.)
Installation (Basic): Hardware/Virtualization/OS Layer of Server and Storage Systems, Server Services, Endpoint (PC, Tablet, etc.)
Operation and Management (Basic): Hardware/Virtualization/OS Layer of Server and Storage Systems, Server Services, Endpoint (PC, Tablet, etc.)
Human Skill:
Communication/Hearing/Writing * Business level English required, Business level Japanese plus
Personal development
Conceptual Skill:
Logical Thinking
Problem-solving(Prioritization/Multitasking)
Flexibility
Receptiveness/Open-mindedness
Cognitive Skill
Experience:
2-3 Years in one of the following fields in IT: Networking, Systems, or Helpdesk.
Job Summary –
This position's role, responsibility and work overview is the following;
- To perform and complete the work described below in timely manner and properly.
A. Engineering work
- Network/System development work(onsite/remote)
- PC kitting work(onsite/remote)
- Network/System implementation work(onsite/remote)
- Documentation work
B. Maintenance work
- Operate & manage the equipment/system that KDDIA has to manage.
- Trouble shooting the issue/problem of the equipment/system that KDDIA has to manage.
Essential Functions –
Engineering work: Target(Network/System/PC)
Development work: Following tasks should be performed under supervisor's and/or senior engineer's supervision and direction.
For the system integration project, the following task must be performed and completed;
- To create the equipment label.
- To perform the configuration/setup work according the kitting procedure.
- To ship out the equipment.
- To record the configuration/setup work log.
- To create the manual for the customer.
Docs.) Work log/evidence, Test Result sheet, Admin/User Manual, Label etc.
Kitting work: Following tasks should be performed under supervisor's and/or senior engineer's supervision and direction.
For the PC kitting project, the following task must be performed and completed;
- To create the PC label.
- To create deployment images using imaging tools.
- To perform the kitting work according the kitting procedure.
- To ship out the PCs.
- To record the kitting work log.
- To create the manual for the customer.
Docs.) Inventory Sheet, Kitting sheet, Admin/User Manual, Label etc.
Implementation work: Following tasks should be performed under supervisor's and/or senior engineer's supervision and direction.
For the system integration project, the following task must be performed and completed;
- To perform the installation work(setup, racking, cabling etc.) on customer site/Datacenter according the procedure.
- To perform the installation work remotely according the procedure.
- To perform the test work on site and/or remotely.
- To record and collect the implementation work log.
Docs.) Work log/evidence, Physical Diagram, Test Result sheet etc.
Maintenance work: Following tasks should be performed under supervisor's and/or senior engineer's supervision and direction.
For the system issue/problem which KDDIA has to manage, the following action must be taken as a Tier2 according to the SLA;
- To pay attention to the customer inquiries and/or system alarm.
- To respond to customer inquiries via e-mail/phone and solving their issues/problems.
- To collaborate with the vendor for solving the system issue/problem if needed.
- To manage the inquiry/issue/problem from the beginning to the end and close the case.
- To propose and/or improve the system in order to reduce the customer's issue/problem.
- To propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
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