What are the responsibilities and job description for the Warehouse Office Administrator position at Keefe Group?
Wage Rate
$19.00/hourOverview
Are you looking for a career with premium benefits and the potential for growth?
At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
Schedule: Monday - Thursday
Hours: 5:30am - 4:00pm with some Fridays
The Warehouse Office Administrator handles all inbound customer calls, emails and addresses customer questions regarding orders as well as makes outbound calls as necessary. This role will also provide customer with information on, order status, order tracking, process credits, and general information. The position will also spend time in the Warehouse and may be responsible for reading, organizing, preparing, and delivering orders to various areas in the warehouse.
Primary Job Responsibilities:
- Answering calls to assist with product questions and order status, inventory, quotes and claims. Responding to customer emails and faxes.
- Support the site’s strategy while effectively providing solutions for customer satisfaction.
- Track orders within the process and ensure customers are receiving call backs and follow- ups timely.
- Ability to perform and prioritize multiple tasks efficiently in a fast-paced environment.
- Strong attention to detail
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Express and maintain a positive, professional, and upbeat attitude when speaking with customers at all times.
- Effectively communicate and ensure all order related issues are acknowledged within a timely manner and communicated to the customer.
- Pick a cart full of product from various floor locations.
- Gather and organize orders to kit based on the schedule.
- Communicate needs effectively with material handlers and facilitators.
Compensation
- Regular pay raises based on performance and experience levels
- Weekly pay, every Thursday
What You'll Need
- At least a High School Diploma or equivalent required.
- Demonstrates the adaptability to work independently, but also with a team.
- Proficient in Microsoft Office and Oracle
- Must be confident with direct, clear and concise communications with other departments to resolve any outstanding customer issues.
- Results oriented and self-motivated
Benefits
TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:
- Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
- Dental
- Vision
- Basic Life and Basic Accidental Death and Dismemberment Insurance
- Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement
We are proud to be an Equal Employment Employer. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
Salary : $750
