IT Support Specialist

Job Position: IT Support Specialist

Location: UKB Federal Corporation

Reports to: IT Network Specialist

Status: Full-Time

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Job Summary:

The IT Support Specialist is responsible for providing technical support to employees by troubleshooting hardware, software, and network-related issues. This role assists in maintaining IT systems, responding to service requests, and ensuring smooth daily operations. The ideal candidate is a problem solver with strong communication skills and a willingness to learn.

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Key Responsibilities:

Technical Support & Troubleshooting:

• Provide firstlevel technical support for hardware, software, and network issues.
• Respond to help desk tickets, emails, and phone inquiries in a timely manner.
• Order and set up hardware equipment for new hires.
• Diagnose and resolve technical problems related to computers, printers, mobile devices, and other IT equipment.
• Assist in setting up new user accounts, email accounts, and software applications.
• Guide employees through basic troubleshooting steps and escalate complex issues when necessary.

System Maintenance & Setup:

• Assist with installing, configuring, and updating operating systems and software.
• Perform routine maintenance on computers, printers, and other IT devices.
• Support IT inventory management by tracking and maintaining equipment records.
• Assist in setting up and managing user permissions and security settings.

Network & Security Support:

• Help troubleshoot connectivity issues related to WiFi, LAN, and VPN.
• Support IT team in maintaining cybersecurity best practices.
• Ensure compliance with company IT policies and security guidelines.

Documentation & Training:

• Document troubleshooting steps, solutions, and IT processes.
• Create user guides and training materials for common IT issues.
• Provide basic training and guidance to employees on IT best practices.

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Qualifications:

Education & Certifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• IT certifications (CompTIA A , ITIL, or Microsoft certifications) are a plus but not required.

Skills & Competencies:

• Basic knowledge of Windows, macOS, and common software applications (Microsoft Office, Google Workspace, etc.).
• Understanding of networking basics (IP addresses, routers, firewalls, etc.).
• Strong problemsolving and analytical skills.
• Excellent communication and customer service skills.
• Ability to multitask and work under minimal supervision.

Work Environment:

• Office setting with occasional remote support responsibilities.
• May require occasional travel to different company locations for IT support.
• Some oncall or afterhours support may be required.

UKB and Tribal preference applies.

Job Description is subject to change.