What are the responsibilities and job description for the Computer Support Specialist position at Kelly Science, Engineering, Technology & Telecom?
Job Title: Infrastructure Engineer/ Computer support
Pay rate: $26.42 per hour
Duration: 12 months plus
W2 contract only (No C2C)
Location- Orlando, FL, 32832
Valid driver’s license required – will need to be able to travel by plane to locations across the US and rent a car.
Day-to-day:
Provides basic operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. TYPICAL EXAMPLES: updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. TYPICAL EXAMPLES: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
Provides AV and conference room support TYPICAL EXAMPLES: assisting with the connecting of a virtual meeting for in-person presenters or team members, performing preventative maintenance to conference rooms
MUST HAVES:
- 1 year of IT experience
- Valid driver’s license
- Deskside/desktop support experience
- AV experience
- Strong communication skills
- Bachelors or associates degree is preferred, but not required
Visa sponsorship is not available now or in the future for this role.
*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****
Salary : $26
