Service Contract Claims Administrator

Kornerstone, a subsidiary of Garff Enterprises, Inc., is a rapidly growing automotive consulting & administrative services firm. We provide aftermarket products and services to car dealerships nationwide. We are looking for a detail-oriented and methodical Service Contract Claims Administrator who will continue our legacy of exceptional service for clients in a fast-paced environment.

Required Skills:

• Automotive repair knowledge (general to excellent) focusing on tires, wheels, windshields, and dents
• Superior phone, communication, and customer relation skills, including conflict resolution
• Problem-solving, both independent and collaborative
• Computer proficiency. Reynolds and Reynolds experience is a plus
• Organizational skills and the ability to prioritize multiple tasks
• Complete honesty and integrity
• Spanish-speaking ability is a BIG plus!
  
  

Job Description:

The Service Contract Claims Administrator will perform the following:

• Claims processing and service contract support (primary)
• Receive, organize, and review service contract claims
• Approve payments for network and non-network claims
• Phone support (primary)
• Receive and process phone calls, faxes, and emails from repair shops, contract holders, accounting offices, F&I offices
• Handle customer complaints and other inquiries
• Reporting and analysis (secondary)
• Report monthly claims data to appropriate departments
• Analyze claims data for trends and controls
• Participate in underwriting for contract pricing as needed
• Other tasks as assigned
  
  

Ken Garff is an equal opportunity employer without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all federal and state laws regarding employment. This is not intended to be an exhaustive list of all job duties/assignments and additional duties may be required or change from time to time.

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