Network Administrator

Description

POSITION SUMMARY:  This position is responsible for ensuring the stability and integrity of the Bank’s network infrastructure, telephone system, and server operating systems; for planning, developing, installing, configuring, maintaining, supporting, and optimizing all network infrastructure, software, and communication links; and for supporting Bank products and services.

KEY RESPONSIBILITIES:

•  Administration of virtualized and cloud hosted Microsoft Windows server operating systems.
•  Management of the Bank’s VOIP phone system and Teams administration.
•  Maintenance of network hardware and software, including switches, firewalls, power distribution, and other network peripherals as needed.
•  Evaluate network equipment requirements and capabilities and makes recommendations.
•  Maintain an accurate inventory of all network equipment and static IP information.
•  Manage firmware and software updates for all applicable network equipment.
•  Restore network services after system failures including troubleshooting root cause and taking corrective actions.
•  Establish and maintain network access and security controls.
•  Monitor and maintain network stability, collect and analyze network and memory utilization, and install and test software upgrades.
•  Backup and recovery of network systems and services.
•  Coordinate third-party maintenance for network hardware, software, and telecommunications services.
•  Prepare and maintain documentation of network configurations and structured cabling layouts.

Other Duties: 

•  Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
•  Keep apprised of trends and developments in Information Security, particularly relative to financial services.
•  Develop, maintain, and test disaster recovery plans.
•  Coordinate with Network Systems Supervisor and other department managers to understand and meet business requirements.
•  Comply with all Bank policies and procedures and all applicable state and federal banking regulations.
•  Assist the Network Systems Supervisor and Technology Officer with various technology tasks or special projects as assigned.
•  Demonstrate reliable attendance and punctuality. 
•  Work at other Bank branches as needed for customer service, operational, or training purposes.
•  Attend and participate in Bank meetings.
•  Attend internal and external training to improve skills and knowledge relevant to the network administrator position.
•  Understand and fully comply with Kennebec Savings Bank’s Core Values.

Support Bank products/services: Maintain knowledge of current KSB products and services. Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.

Talk to customers and listen for “cues and clues” to determine needs; respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs; make referrals to other Bank personnel as appropriate. 

Community/public relations: Actively participate in community organizations and events. Represent the Bank in the community.

Other outside activities: Actively participate in industry trade group meetings and educational programs to remain abreast of current issues and requirements affecting Bank operations and job performance.

POSITIONS REPORTING TO THIS POSITION:

· None

Requirements

EDUCATION/EXPERIENCE REQUIRED:

•  Bachelor's degree, with a concentration in Computer Science or Information Technology and/or equivalent work experience.
•  Working technical knowledge of current network hardware, protocols, and Internet standards to include NAT, DNS, DHCP, BGP, SDWAN, IPSEC and VPN technologies.
•  Experience with TCP/IP network protocol and sub netting.
•  Experience with Microsoft Windows Server operating systems (2019 and up).
•  Experience with enterprise backup and recovery systems.

OTHER REQUIREMENTS:

•  Must possess a valid driver’s license, the use of a serviceable automobile that is properly registered and proper liability automobile insurance as required by state law.
•  Must be available for on-call/pager support and after-hours support, project and maintenance work.
•  Must have strong written communications skills, including letter and report-writing ability.
•  Must have ability to present ideas in user-friendly language.
•  Must be able to lift boxes of computer supplies of approximately 40 pounds.
•  Must be able to stand or sit for extended periods of time.
•  Must be able to spend extended periods of time working at a computer.
•  Must be able to communicate clearly by telephone and have good listening ability and skills.
•  Must have strong analytical and critical thinking skills; must have ability to conduct research into networking issues and products as required.
•  Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple jobs.
•  Must have a high degree of ethics and maintain confidentiality of customers and accounts.
•  Must be friendly, courteous and sensitive to the needs of customers and coworkers.