What are the responsibilities and job description for the Customer Service Representative position at Kenosha Insurance Agency,LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, or chat in a professional manner.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Conduct outbound calling to follow up on customer requests or feedback.
- Maintain accurate records of customer interactions and transactions.
- Utilize office software to document calls and manage customer information effectively.
- Demonstrate excellent phone etiquette while communicating with customers.
- Handle cash transactions with accuracy and integrity when required.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
Experience
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills in English, both verbal and written.
- Ability to analyze situations quickly and provide effective solutions.
- Proficient typing skills with attention to detail for accurate data entry.
- Familiarity with cash handling procedures is a plus.
- A positive attitude and willingness to learn new processes are essential for success in this role.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $14.50 - $15.19 per hour
Expected hours: 35 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Saginaw, MI 48604 (Required)
Ability to Relocate:
- Saginaw, MI 48604: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $15