What are the responsibilities and job description for the Dispatcher position at Keolis?
Knowledge and Experience :
At least 2 years radio and / or window dispatch experience in a fast-paced environment
Transit environment experience preferred
Must have valid driver license. CDL Class B preferred
Ability to effectively decipher maps
Ability to handle stress, including emergency situations
Uses good judgment in making decisions in emergency and routine situations
Email and Internet; Microsoft Office Applications Suite
Skills :
Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Good Judgement skills
Reasoning skills and Decision making
Key Accountabilities :
Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and / or emergency situations.
Maintain accurate logs for attendance
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators
Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
Document accurately and appropriately daily events related to service
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