Demo

Dispatcher

Keolis
Leesburg, VA Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/4/2025

Rate of Pay : $

Knowledge and Experience

  • Must have a High School Diploma or equivalent
  • Must have a valid CDL
  • Must have at least one (1) year previous experience in dispatch role
  • Must be able to read, write and speak English
  • Bilingual - English / Spanish
  • Must be able to multitask
  • Ability to shift priorities and make decisions on detours when necessary
  • Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus
  • Must be dependable with reliable transportation to get to and from work
  • Computer literate using a Windows-based computer operating systems, which includes Excel
  • Strong knowledge of the service area (Multi County area including DC)
  • Must be able and willing to work all schedules, that may include nights, weekends and holidays
  • Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
  • Must able to work in a union environment
  • Must be able to pass a pre employment drug screen and background check
  • Please note : Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

Key Accountabilities / Responsibilities

  • Ensure that each driver reports at their scheduled work shift time
  • In charge of notifying customers of service delays and interruptions via software
  • Answer customer calls and give directions and ETA
  • Arrange coverage for any call offs within driver staffing
  • Ensure all operators pull out on time
  • Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
  • Communicate clearly with others both verbally and in writing using the English language
  • Promptly provide client with information on location and ETA
  • Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and / or drivers
  • Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
  • Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and / or extra board resources based on proximity to affected destinations
  • Maintain Dispatch Communication log and complete all applicable documentation
  • Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
  • Other duties as required
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