What are the responsibilities and job description for the Hospitality and Events Manager position at Kerns Fine Jewelry?
Overview
Key Responsibilities / AccountabilitiesHospitality Standards & Service Excellence: Define and implement high-end hospitality standards to ensure a seamless and exceptional client experience.Team Leadership: Hire, manage, train, and support hospitality greeters and servers to deliver world-class hospitality.Client Experience & Engagement: Personally welcome and serve clients, providing an elevated and personalized in-store experience.Event Planning & Execution: Organize and oversee in-store events, from intimate client gatherings to large-scale brand activations, ensuring flawless execution.Vendor & Supplier Coordination: Manage relationships with catering services, florists, and other hospitality-related vendors to support events and daily operations.Burlingame Hospitality Oversight: Supervise a Hospitality Assistant in Burlingame, ensuring service consistency across locations.
Qualifications & Required SkillsExperience: Minimum 3 years in hospitality management, luxury retail, or high-end event planning.Industry Knowledge: Experience in luxury retail, fine dining, or boutique hospitality preferred.Leadership Skills: Proven ability to lead, train, and manage a customer-facing hospitality team.Event Management Expertise: Strong background in planning and executing upscale events.Interpersonal & Communication Skills: Ability to engage with high-net-worth clients and provide an exceptional service experience.Attention to Detail: High level of organization and precision in executing hospitality services.Tech Proficiency: Comfortable using scheduling and event management tools.
CompetenciesCustomer Service Excellence: Commitment to delivering a world-class luxury hospitality experience.Leadership & Team Management: Ability to inspire and manage a high-performing hospitality team.Event Planning & Execution: Strong organizational skills to manage hospitality activations of all sizes.Adaptability & Problem-Solving: Ability to handle unexpected challenges and adjust plans as needed.
Kerns Fine Jewelry has been a trusted, family-owned retailer in the heart of Burlingame for over 50 years. In 2024, we proudly expanded with the opening of Rolex and Patek Philippe boutiques in San Francisco. Our team of dedicated experts delivers a truly personalized and exceptional experience, helping clients find the perfect piece to celebrate life’s most meaningful moments. At Kerns, we don’t just sell jewelry—we set the standard for excellence, integrity, and lasting relationships.
We are seeking an experienced and highly capable Hospitality Manager to lead our hospitality efforts.
Key Responsibilities / AccountabilitiesHospitality Standards & Service Excellence: Define and implement high-end hospitality standards to ensure a seamless and exceptional client experience.Team Leadership: Hire, manage, train, and support hospitality greeters and servers to deliver world-class hospitality.Client Experience & Engagement: Personally welcome and serve clients, providing an elevated and personalized in-store experience.Event Planning & Execution: Organize and oversee in-store events, from intimate client gatherings to large-scale brand activations, ensuring flawless execution.Vendor & Supplier Coordination: Manage relationships with catering services, florists, and other hospitality-related vendors to support events and daily operations.Burlingame Hospitality Oversight: Supervise a Hospitality Assistant in Burlingame, ensuring service consistency across locations.
- Offsite Client Events and Dinners: Lead the implementation of all offsite events and dinners with key clients and suppliers.
Qualifications & Required SkillsExperience: Minimum 3 years in hospitality management, luxury retail, or high-end event planning.Industry Knowledge: Experience in luxury retail, fine dining, or boutique hospitality preferred.Leadership Skills: Proven ability to lead, train, and manage a customer-facing hospitality team.Event Management Expertise: Strong background in planning and executing upscale events.Interpersonal & Communication Skills: Ability to engage with high-net-worth clients and provide an exceptional service experience.Attention to Detail: High level of organization and precision in executing hospitality services.Tech Proficiency: Comfortable using scheduling and event management tools.
CompetenciesCustomer Service Excellence: Commitment to delivering a world-class luxury hospitality experience.Leadership & Team Management: Ability to inspire and manage a high-performing hospitality team.Event Planning & Execution: Strong organizational skills to manage hospitality activations of all sizes.Adaptability & Problem-Solving: Ability to handle unexpected challenges and adjust plans as needed.
Luxury Brand Awareness: Understanding of high-end retail environments and client expectations.