Front Desk Receptionist/Customer Service

Key Food Stores Co-Operative, Inc. Founded in Brooklyn in 1937, now headquartered in Northern Monmouth County NJ, Key Food Stores Co-Operative Inc. includes over 400 member-owned stores with $4.9 billion in annual retail sales. In addition to Key Food, these stores operate under various other banners including Food Universe, The Food Emporium, SuperFresh, Food Dynasty, and Gala Foods Supermarkets in all five boroughs, Long Island, upstate New York, New Jersey, Connecticut, Massachusetts, Pennsylvania, and Florida.

We are a company of passionate people that think big, think differently, avoid complacency, and do the right thing for our members and require the right person that shares these values.

Summary:

Responsible for front office reception and administrative duties, including greeting visitors and delivering exceptional customer service assistance; receive and distribute all incoming phone calls appropriately, and the sorting and distribution of packages.

Job Description:

· Politely answer all incoming phone calls and directing them to the appropriate eparty.

· Listens to all main voicemail messages daily, and transfers to the appropriate individual

· Handles all customer service inquiries, via telephone and website

· Greet visitors in a warm, professional manner and directing them appropriately.

· Maintain log of all incoming Fed Ex and UPS deliveries and distribute accordingly.

· Arrange necessary UPS and Fed Ex pickups for packages, as needed.

· Ensure reception area is tidy and presentable

· Handle and report office maintenance issues

· Club Card Entry

· Coordinate White Sheet information from Vendors, Merchandisers and stores

· Process store orders on distro sheets for Holiday Programs

· Item Maintenance for all departments

· Communication of New & Discontinued items to the membership & IT

Qualifications:

EDUCATION

· High School Graduate or equivalent required

SKILLS & EXPERIENCE

· Customer service focus

· Proficiency in MS Office applications

· Written and verbal communication skills

· Pleasant attitude

· Ability to perform multiple tasks timely and accurately

· Ability to be resourceful and proactive in dealing with issues that may arise

· Problem analysis and problem-solving

· Planning, organizing and prioritizing

· Detail Oriented

· Initiative

· Ability to work within a team, as well as independently

· Ability to tolerate stress

Note: The above information is meant to describe the major functions of the job and should be used as a guideline only. The job description is not all-inclusive and should not be taken to represent the full scope of the position. Key Food Stores Co-Operative Inc. reserves the exclusive right to add, delete or modify the position as needed.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $20 - $24