What are the responsibilities and job description for the Training and Technical Operations Director position at Key Technical Solutions?
Key Technical Solutions is seeking a seasoned Training and Technical Operations Director to lead our Customer Experience team in delivering world-class technical training and support to our customers.
The ideal candidate will have 5 years of experience in a technical training, service leadership, or remote support role, with a background in packaging machinery, automation systems, or industrial equipment. You will possess excellent organizational and project management abilities, with a strategic thinker's mindset.
Your Key Responsibilities:
- Develop and launch our client's In-Factory Customer Training service offering, including curriculum creation, delivery logistics, pricing strategy, and customer engagement.
- Design engaging and effective training content, including hands-on modules, digital resources, and operator certifications.
- Oversight of the Remote Support team, ensuring timely and effective troubleshooting, maintenance guidance, and problem resolution for customer equipment issues.
- Foster a culture of customer-first service, continuous learning, and proactive problem solving among your team members.
