What are the responsibilities and job description for the Training and Technical Services Director position at Key Technical Solutions?
Job Summary
At Key Technical Solutions, we are looking for an experienced Training and Technical Services Director to join our team. This role offers an exciting opportunity to lead the development, launch, and ongoing management of our In-Factory Customer Training program.
You will be responsible for creating engaging and effective training content, defining training pricing and delivery formats, and aligning training with equipment capabilities and customer-specific needs. You will also oversee the Remote Support team, responsible for technical issue resolution and maintenance support.
The ideal candidate will have 5 years of experience in a technical training or service leadership role and a background in packaging machinery, automation systems, or industrial equipment is highly preferred. They will possess excellent organizational and project management abilities, with the ability to build strong relationships with internal stakeholders and external partners.
Key responsibilities include leading the development and implementation of customer training programs, overseeing the Remote Support team, and fostering a culture of customer-first service and continuous learning.
At Key Technical Solutions, we are looking for an experienced Training and Technical Services Director to join our team. This role offers an exciting opportunity to lead the development, launch, and ongoing management of our In-Factory Customer Training program.
You will be responsible for creating engaging and effective training content, defining training pricing and delivery formats, and aligning training with equipment capabilities and customer-specific needs. You will also oversee the Remote Support team, responsible for technical issue resolution and maintenance support.
The ideal candidate will have 5 years of experience in a technical training or service leadership role and a background in packaging machinery, automation systems, or industrial equipment is highly preferred. They will possess excellent organizational and project management abilities, with the ability to build strong relationships with internal stakeholders and external partners.
Key responsibilities include leading the development and implementation of customer training programs, overseeing the Remote Support team, and fostering a culture of customer-first service and continuous learning.
