Technical Account Manager

Location:

About the Job

KeyBank Embedded Banking Technical Account Managers (TAMs) work with technical client representatives to understand, code to, test, and support technical integrations between client and KeyBank provided software services. TAMs assist clients in both setting up API integrations and in the design of their overall technical system design. TAMs work closely with clients from the time they begin onboarding with Key to ensure they can successfully launch their integrated services with the bank, then support the evolution and expansion of that technical relationship over time.

Essential Job Functions

• Work with KeyBank sales and product teams to prepare technical solution architecture, pricing, proposals, and implementation plans and provide overview to clients.
• Document and present overview of proposed solutions for client banking, underwriting, processing, reporting, and servicing
• Assist other product and solutions engineers in creating practical demonstrations of the proposed solutions and demonstrating them to other members and the customer.
• Analyze current technologies used within the customer environments and map solutions with steps and processes for improving products and solutions over time.
• Help craft product, utilizing your in-depth knowledge and understanding of the product(s), customers, end-users, and subject matter expertise within PayFac, ISV payments, Merchant Onboarding/Acquiring, Digital Account Opening, and/or Omni-channel digital experiences. Work with stakeholders and Engineering to thoroughly document features, epics and stories with good acceptance criteria.
• Support and guide the Agile process. Contribute to Agile meetings: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Facilitate the creation and monitor the execution of initiatives, epics, tasks, and timelines, keeping these measurable and achievable.
• Collaborate effectively across multiple cross-functional teams, including Sales, Product Owner, SMEs, Marketing, Legal, Compliance, Data Analytics, Engineering, and Design.
• Negotiate win-win solutions, fostering an atmosphere of respect and accountability.

Required Experience

• 7 years of total experience of solutions engineering experience, with at least 3 years of integrated merchant acquiring and/or payment facilitation products.
• Bachelor's degree or higher, with strong preference for degrees in a technical field that contributes to the specialized area of technical work required for this role (information management, computer science, physical sciences including coursework in technical systems management, IT, software or electrical engineering, or similar field)
• Agile Process Experience
• Detailed orientation to the functional, compliance and operational aspects of building fintech products within a larger enterprise banking environment.
• Executive presence & communication. Experience collaborating and driving consensus across multiple levels of a complicated environment.
• Ability to triage. Innate instinct to know when to handle yourself and when to call in another team member to collaborate.
• Willingness to travel.
• Entrepreneurial attitude with a drive that says 'I'm not above the work that needs to be done.
• Desire to collaborate while driving to client results.
• Understanding of a startup environment and that you might have to wear multiple hats.
• Experience in a role requiring high adaptability, where you've shifted between any of these "roles" regularly: Product, Technology, Delivery.
• Knowledge of merchant acquiring and servicing, PayFacs, Payment Processing, and the related technologies.
• Industry experience and acumen in Small Business/Commercial Banking or payments

Competencies / Skills

• Familiarity with API design and integration standards, common formats and associated tools (postman, .json format, etc.)
• Experience working with one or more transaction system in an api based facilitation model (ACH, Real-time payments - including either card network or Fed systems, Wire transfer, etc.)
• Conceptual understanding of database structure and data management practices
• Ability to conduct error resolution forensics (diagnostic support for API errors, testing of multiple integration point systems or funds flows)
• Ability to communicate clearly with clients in a variety of formats (demonstrated through experience managing client-facing meetings, written and slide-based communication artifacts)

Equipment Used

• Access to KeyBank developer portal
• KeyBank provided laptop
• Various technical tools as needed (possibly including but not limited to postman, SQL query managers, IDEs, testing tools, as well as access to bank systems and third party payment management platform on an as-needed-by-client basis)

Training Required

• All necessary training will be provided by Embedded Banking Client Success team following start date (on the job training)

Job Locations

• Fully Remote
• Some travel to KeyBank facilities or client locations may be required on an as-needed basis. Candidates should be able to travel

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $100,000.00 to $130,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

#LI-Remote