Area Manager

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the largest KFC franchise organizations in the country.

COMPANY INTRODUCTION

• : Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S.
• Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast-changing world.
• Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth.
• Our Leadership and Team: Our operating leadership team brings 25 years of experience in KFC/Taco Bell and 10 years at Mitra QSR, supported by 30 Area Leaders with an average tenure of over 8 years with us.

WHY JOIN US?

• Family-Oriented Company Culture
• Great Working Hours (No breakfast and typical restaurant close by 11pm)
• Employee Recognition Programs
• Community Involvement Opportunities
• Competitive Compensation and Benefits
• Competitive Wages
• Bonus Eligibility
• Paid Time Off
• 401k with Company Match
• Health Care Benefits
• Health and Wellness Programs

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• Education and Career Advancement Opportunities
• KFC Scholarships: Employees can apply for scholarships ranging from $2,500 to $20,000 for college or trade school.
• Tuition-Free Degree: KFC employees can obtain a tuition-free degree through Western Governors University, fully funded by the KFC Foundation, with over 60 degree programs available.
• Career Advancement Opportunities

JOB SUMMARY

An Area Coach is an energetic leader responsible for driving the growth and success of multiple Quick Service Restaurants (QSR). In this role, you will:

• Oversee the people, processes, and operations to ensure excellence in daily activities across 6-8 assigned stores.
• Serve as a mentor, coach, and trainer, recognizing and motivating Restaurant General Managers (RGMs), Assistant Unit Managers (AUMs), Shift Supervisors (SS), and Restaurant Teams.
• Support managers, set and plan goals, and focus on in-store opportunities, process improvement, and maintaining high standards.

ROLES & RESPONSIBILITIES

Operational Oversight:

• Conduct regular site visits to review operations, address issues, and ensure compliance with health, safety, and sanitation regulations.
• Monitor and manage key performance indicators (KPIs) such as sales, profitability, customer satisfaction, and other operational and financial costs.

Team Leadership and Development:

• Recruit, train, nurture, develop, and inspire your teams to build a culture of excellent customer service.
• Provide ongoing coaching, mentoring, and support to help achieve operational and financial goals.
• Conduct performance evaluations, set goals, and create development plans.
• Foster a positive and collaborative workplace culture where everyone feels valued.

Financial Management:

• Understand and manage the restaurant's Profit and Loss (P&L) statement.
• Manage budgets for each restaurant in the area.
• Review and analyze financial statements, sales reports, and other performance data to identify areas for improvement.
• Implement strategies to control costs and increase profitability, including labor management, inventory control, and waste reduction.

Customer Service:

• Ensure all restaurants deliver a consistently high level of customer service.
• Address and resolve customer complaints and issues in a timely and professional manner.
• Implement customer service initiatives to enhance the guest experience and build customer loyalty.

Marketing and Promotions:

• Execute local/national marketing campaigns and promotions.
• Monitor the effectiveness of marketing efforts and adjust strategies as needed to drive sales and traffic.

Quality Control:

• Maintain high standards of food quality, safety, equipment, and sanitation in all restaurants.
• Ensure compliance with company policies, local health regulations, and industry standards.
• Implement regular audits and inspections to ensure adherence to quality standards.

Inventory and Supply Chain Management:

• Oversee inventory management and ensure adequate supply levels in all restaurants.
• Work with suppliers to ensure timely delivery of quality products/services at agreed-upon prices.
• Implement inventory control procedures to minimize waste and reduce costs.

Strategic Planning:

• Assist in developing long-term strategic plans for the growth and expansion of the area.
• Identify opportunities for new restaurant openings, relocations, or remodels.
• Participate in regional and corporate meetings to align area operations with overall company goals and objectives.

Reporting and Communication:

• Prepare and present regular reports on area performance, including sales, labor, and customer satisfaction metrics.
• Communicate effectively with RGMs, team members, and upper management to ensure alignment and transparency.
• Foster a culture of open communication, collaboration, and continuous improvement.

Problem Solving:

• Identify and address operational challenges and issues proactively.
• Implement solutions and best practices to improve efficiency and performance.
• Collaborate with other Area Coaches and departments to share insights and strategies.

Skills and Qualifications

• Servant Leader: Success depends on the team's success.
• Mentor and Coach: Effectively mentor and coach RGMs and their team members.
• Grow Others: Hire, develop, and promote a strong bench by consistently preparing management teams for growth opportunities.
• Learner Mindset: Enjoys learning and improving processes.
• Customer Service Focused: Prioritizes delivering excellent customer service and great products.
• Organized: Great time management skills.
• Financial Acumen: Proficient in understanding finances.
• Ownership Mindset: Takes responsibility for business outcomes.

Key Performance Indicators (KPIs):

• Sales Growth: Achieve and exceed sales targets for all restaurants in the area.
• Profitability: Meet or exceed budgeted profit margins and control expenses effectively.
• Customer Satisfaction: Maintain high customer satisfaction scores through quality service and products.
• Employee Retention: Reduce turnover rates and build a stable, motivated workforce.
• Operational Compliance: Ensure all restaurants comply with health, safety, and company standards.

QUALIFICATIONS:

• Bachelor’s degree in business administration, Hospitality Management, or related field preferred.
• Minimum of 3 years of experience in a multi-unit management role within the QSR or fast-food industry.
• Strong leadership and team-building skills with a track record of developing high-performing teams.
• Excellent financial acumen and experience managing budgets and P&L statements.
• Exceptional customer service skills and a commitment to delivering superior guest experience.
• Ability to travel frequently and work flexible hours, including evenings and weekends.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.

REQUIREMENTS

• Minimum of 3 years as multi-unit restaurant management experience, preferably in Quick Service Restaurants.
• Effective verbal and written communication skills.
• Must be at least 18 years old with valid U.S. ID.
• Must pass a criminal background check and be able to manage minors.
• Must be flexible with work hours, including weekends and holidays, to meet business needs.
• Ability to stand for lengthy periods and lift up to twenty-five pounds.
• Reliable transportation to and from work.
• Be willing to have fun and be part of the Mitra culture.

Join us at Mitra QSR and be part of a team where your passion fuels our success! Visit our website at to apply and learn more about us.

Job Type: Full-time

Pay: Up to $70,000.00 per year

Ability to Commute:

• Green Bay, WI 54302 (Required)

Ability to Relocate:

• Green Bay, WI 54302: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000