Desktop Support Technician

Responsibilities

Kforce has a client that is seeking a Desktop Support Technician in Phoenix, AZ. Responsibilities:

• Resolving general helpdesk tickets for end-users within a Windows environment
• Active Directory Group/User/Password changes
• Troubleshooting networking and connection issues
• Providing basic training in computer operation and management
• Hardware troubleshooting
• Following escalation procedures
• General software access issues
• Provide in person and onsite technical support to a wide range of user
• Identifying outdated documentation
• Other tasks as required
  
  

Requirements

• A Certification
• 2 years of IT experience
• PowerShell experience
• Must be comfortable with Active Directory and supporting a Windows 10 (soon to be 11) environment
• Excellent communication and customer service skills
• Ability to maintain a work log of job tickets with relevant and updated notes
• Ability to follow written instructions
• Ability to work onsite for first 4-6 weeks and hybrid afterwards (2 days in office/week currently)
• Ability to work across a 6am-5pm Mountain Time shift schedule (8hr shift with 1hr lunch break, schedule will be based on the team need for coverage)
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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