What are the responsibilities and job description for the Manager, Logistics, Customer Service, & Operations position at KHAITE?
About Khaite
KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
About The Opportunity
We are looking for a Manager, Logistics, Customer Service, & Operations to join the KHAITE team. This role will report to the Director of Logistics and will be based out of the NYC HQ offices. This role will support and optimize our supply chain, fulfillment, and client support functions. This role will be critical in ensuring operational efficiency, seamless customer experiences, and overall business growth.
Essential Duties & Responsibilities
Interpersonal Skills:
OUR VALUES
The salary range is $85,000-95,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.
KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
New York Pay Range
$85,000 - $95,000 USD
KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
About The Opportunity
We are looking for a Manager, Logistics, Customer Service, & Operations to join the KHAITE team. This role will report to the Director of Logistics and will be based out of the NYC HQ offices. This role will support and optimize our supply chain, fulfillment, and client support functions. This role will be critical in ensuring operational efficiency, seamless customer experiences, and overall business growth.
Essential Duties & Responsibilities
- Manage global logistics and distribution operations for an omni-channel environment, ensuring timely and cost-effective deliveries.
- Oversee relationships with shipping carriers, warehouses, and 3PL providers to optimize performance and cost.
- Track inventory levels and coordinate with internal teams to ensure stock accuracy and availability.
- Develop and implement operational best practices to streamline processes and enhance efficiency.
- Partner with cross-functional teams (Production, Merchandising, Wholesale, DTC) to align operations with business goals.
- Handle escalated wholesale customer inquiries and work cross-functionally to resolve issues efficiently.
- Utilize customer insights to improve experience, policies, and processes.
- Develop and maintain strong relationships with wholesale partners to ensure seamless order fulfillment and resolution of any issues.
- Work closely with internal teams to support wholesale customers with inventory availability, order tracking, and delivery updates.
- Implement processes & strategies tailored to both direct-to-consumer and wholesale business models to ensure a premium experience across all channels.
- Assist the Wholesale team with market order entry, upload process, reorders, RTVs, receiving & managing purchase orders
Interpersonal Skills:
- Excellent problem-solving skills, with the ability to think strategically and execute effectively.
- Strong communication skills, with the ability to influence cross-functional teams.
- Strong written communication skills, with the ability to communicate efficiently with both external and internal partners.
- Highly organized with a keen attention to detail and ability to multitask.
- 5 years of experience in logistics, operations, and customer service within a luxury or high-growth retail environment.
- Strong understanding of global supply chain management, e-commerce fulfillment, and customer support.
- Experience managing 3PL relationships and optimizing logistics strategies.
- Proficiency in ERP, EDI and warehouse/order management systems; experience with RLM & Joor a plus.
OUR VALUES
- Creativity ~ We are always imagining, never imitating.
- Integrity ~ We do the right thing.
- Kindness ~ We value people and their ideas, so we act and speak with compassion.
- Agility ~ We move with intention, flexibility, and speed to stay ahead.
- Tenacity ~ We are insatiable. Our drive is relentless.
The salary range is $85,000-95,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.
KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
New York Pay Range
$85,000 - $95,000 USD
Salary : $85,000 - $95,000
