What are the responsibilities and job description for the Help Desk Technician (Part-Time) position at Kikoda | Cutting-Edge Software?
Kikoda is seeking a Part-Time Help Desk Technician to join our powerhouse team. This position will be based out of Tallahassee, Florida and will handle support tickets received by both internal and external clients. The ideal candidate will have excellent communication skills, a talent for troubleshooting and strong customer service skills. Due to the nature of this position, only local candidates able to work onsite will be considered.
To be successful in this role, you will need to be able to perform the following :
- Provide technical support to internal and external clients within SLA defined contractual obligations.
- Ensure system availability with preventative and proactive monitoring and maintenance activities.
- Manage and maintain various enterprise applications’ usage, licenses, and access.
- Work with clients to troubleshoot user environments.
- Research new technologies, trends, and hardware aimed at improving efficiency.
- Continual professional development through research, training and practical use of skills.
- Track, update, troubleshoot and manage all company equipment, hardware, networks, and access.
- Implement, manage, and upgrade systems and networking resources.
- Maintain network security for company and clients.
- Perform data backups and disaster recovery operations.
- Provide employee system setup and configuration and troubleshoots related issues.
Requirements and Qualifications :
Nice to have :
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