Customer Service Rep

Position: Customer Service Rep
Location: Anaheim, CA
Pay rate: $22.00

Position Responsibilities:

• Processes incoming and outgoing orders utilizing computer software program
• Maintains records and files of incoming and/or outgoing shipments
• Maintains a variety of files, reports, and schedules relative to prices, delivery, merchandise, services, etc.
• Compiles data periodically and prepares reports 
• Able to resolve non-routine customer inquiries and complaints
• Communicates with customers regarding order status and any other inquires via email or telephone
• Monitors customers questions and complaints and acts as a liaison between customer and various company departments
• Within established guidelines, has latitude to resolve customer requests for adjustments in purchase orders
• Enters new work orders in system
• Enters all orders in production schedule, reviews and determines sequence
• Creates files, folders and keeps files organized by using various filing methods
• Expedites orders to meet customers’ required due date
• Updates work orders with approved changes
• Daily inventory deductions
• Answers and screens incoming telephone calls, and directs calls to appropriate party

 Essential skills and experience:

• Computer literate – Microsoft Office (Word, Excel)
• Excellent interpersonal and communication skills
• Ability to organize and manage multiple priorities
• Strong customer orientation
• Detail oriented
• Ability to work independently and effectively in a fast-paced setting
• Bilingual Spanish is a plus

How to Apply: Please submit your resume for consideration

About Kimco:
Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California, we offer flexible employment options through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Last year we filled more than 20,000 jobs!